About FirstCare Health Plans
At FirstCare, we believe that all Texans and our communities should be healthy. To that end, we believe that health care should be accessible for all of our friends and neighbors.
FirstCare was founded in Amarillo in 1985, and we’re still locally owned. We put down roots and we’ve watched them grow. In fact, we’re owned by two Texas hospitals, Covenant Health
and Hendrick Health System
, and connected to the over 185,000 members in our communities. Today, our service area includes 143 counties, with local offices in Abilene, Amarillo and Lubbock.
Our deep commitment to our communities is fundamental to what we do. It helps us do a better job of connecting you with exceptional quality of care — from some of the best hospitals, doctors, and health services in our community.
Through community service projects, athletic events, and charitable causes, FirstCare is a dedicated part of every community that we serve.
FirstCare’s founders were dedicated to fighting the rising costs of health care. Today, we still offer dependable, no-nonsense plans that are easy to understand. And we work hard to provide flexible plans that fit your budget as well as your health care needs.
Everyone at FirstCare is proud to be part of our communities. We’re right here when you need us. We even answer our own phones. We’re just people helping people, and doing the right thing. Like we do here in Texas.
To provide our customers access to high quality, affordable health care through strong partnerships in the communities we serve.
Our owners—Covenant Health
and Hendrick Health System
—along with the organizations with whom we work hand-in-hand (see below), help us meet the diverse needs of our industry and the west Texans we serve. In the process, we’re also advancing our mission of providing our customers access to high quality, affordable health care through strong partnerships in the communities we serve.
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FirstCare is a State of Texas for-profit company, organized for the purpose of operating an Independent Practice Association (IPA)-model health maintenance organization. FirstCare provides prepaid medical, hospital, and related comprehensive health care services to HMO subscribers and their enrolled dependents within our approved service area. FirstCare also owns Southwest Life & Health Insurance Company which offers the FirstCare PPO and life insurance products.
FirstCare does not employ incentives to encourage barriers to care and services, specifically reward practitioners or other individuals conducting utilization review for issuing denials of coverage or service care, or provide incentives for utilization review decision makers that result in underutilization. Utilization management decision making is based only on the appropriateness of care and service and the existence of coverage.