Contact Your Regional Sales Representative

We’re Right Here For You

Our local representatives are ready to help you get set up and managing your health care benefits today.

Let us know how we can help you.

Abilene Region
Vicki Ashley, Regional Sales Manager
1-325-670-3881
vashley@firstcare.com

Amarillo Region
Dana Nicklaus, Regional Sales Manager
1-806-584-5311
dnicklaus @firstcare.com

Lubbock and Midland/Odessa Region
Dana Johnston, Regional Sales Manager
1-806-784-4326
djohnston@firstcare.com

Waco Region
Frank Bustos, Sr. Group Sales Support Representative
1-512-930-6054
frank.bustos@bswhealth.org

Administrative Services (For All Regions)
Claudia Rojas, Sales Support Representative III
1-512-257-6442
crojas@firstcare.com

Resources

Find a Provider Service Area Map

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-855-828-1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide what services to authorize for our members? Our utilization management (UM) decisions are based on medical evidence and consensus of health care professionals. For more details, click here.