Health Plans That Work for Texans™
Here at FirstCare Health Plans, we've been specializing in Texas health insurance plans for over 35 years. In fact, we were born and bred right here in the Lone Star State. We're owned by Texas-based Baylor Scott & White Health Plan—part of Baylor Scott & White Health—and today, we serve nearly 500,000 members in 171 counties throughout West and Central Texas. We're here to make sure that our members and communities have access to high-quality health insurance at affordable rates.
Quality health insurance in Texas doesn't have to be complicated or overpriced. And at FirstCare, we put you first! Learn more about our individual/family plans, STAR and CHIP coverage options.
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STAR Medicaid and CHIP
FirstCare STAR is a Medicaid program designed for low-income families, children and pregnant women; including doctor visits, prescriptions and more. For those not eligible for Medicaid, but who can't afford other insurance, we offer FirstCare CHIP (Children's Health Insurance Program)—providing health coverage for children in low-income families.
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Important Phone Numbers
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8 a.m. to 5 p.m. weekdays (excluding state-approved holidays). For help after hours, visit your plan's page below.
Members with hearing loss can call the Relay Texas number 711. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille or in any other language format, if needed. For help, call Customer Service.
What to Do in an Emergency
To access covered services, call FirstCare STAR Customer Service at 800-431-7798. If you're having an emergency and need immediate medical care, go to the nearest Emergency Room (ER) or call 911. If you do not have life threatening injuries or symptoms or do not need immediate medical care, call your PCP first. Your doctor can help you and give you advice.