Non-Discrimination Notice

FirstCare Health Plans complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  FirstCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

We provide free communication aids and services to people with disabilities and language assistance to people whose primary language is not English.
To receive language or communication assistance please call 1.855.572.7238.
If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, please contact us to file a grievance:
 
SHA, LLC dba FirstCare
ATTN : Complaints and Appeals
12940 N. HWY 183
Austin, TX 78750
Phone: 1.855.572.7238 (Mon. - Fri., 8 a.m. - 5 p.m. CT)
TTY /TTD:  1.800.562.5259
 
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at:  https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:
 
U.S. Department of Health and Human Services
200 Independence Avenue SW., Room 509F
HHH Building, Washington, DC 20201
Phone: 1.800.368.1019
TTY/TTD:  1.800.537.7697

Complaint forms are available at:  http://www.hhs.gov/ocr/filing-with-ocr/index.html
 

Language Assistance


If you, or someone you’re helping, has questions about FirstCare Health Plans, you have the right to get help and information in your language at no cost. To talk to an interpreter, call 1.855.572.7238 (TTY/TDD: 1.800.562.5259).
 
Spanish Si usted, o alguien a quien usted está ayudando, tiene preguntas acerca de FirstCare Health Plans, tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para hablar con un intérprete, llame al 1.855.572.7238 (TTY/TDD: 1.800.562.5259).
 
Vietnamese  Nếu quý vị, hay người mà quý vị đang giúp đỡ, có câu hỏi về FirstCare Health Plans, quý vị sẽ có quyền được giúp và có thêm thông tin bằng ngôn ngữ của mình miễn phí. Để nói chuyện với một thông dịch viên, xin gọi 1.855.572.7238 (TTY/TDD: 1.800.562.5259).
 
Chinese 如果您,或是您正在協助的對象,有關於[插入項目的名稱 FirstCare Health Plans 方面的問題,您有權利免費以您的母語得到幫助和訊息。洽詢一位翻譯員,請撥電話 [在此插入數字 1.855.572.7238 (TTY/TDD: 1.800.562.5259).
 
Korean 만약 귀하 또는 귀하가 돕고 있는 어떤 사람이FirstCare Health Plans 에 관해서 질문이 있다면 귀하는 그러한 도움과 정보를 귀하의 언어로 비용 부담없이 얻을 수 있는 권리가 있습니다. 그렇게 통역사와 얘기하기 위해서는 1.855.572.7238 (TTY/TDD: 1.800.562.5259) 로 전화하십시오.
 
Arabic إن كان لديك أو لدى شخص تساعده أسئلة بخصوص FirstCare Health Plans ، فلديك الحق في الحصول على المساعدة والمعلومات الضرورية بلغتك من دون اية تكلفة. للتحدث مع مترجم اتصل ب ) (1.855.572.7238
 
Urdu اگر اپ کسی کو مدد دے رہے ہيں اور اپ دونوں کو سوال ہے FirstCare Health Plans کے بارے ميں، تو اپ دونوں کو اپنی زبان
ميں مفت مدد اور معالومات حاصل کرنے کا حق ہے۔ ترجمان سے بات کرنے کے ليے، 1.855.572.7238 ( فون کريں۔.
 
Tagalog Kung ikaw, o ang iyong tinutulangan, ay may mga katanungan tungkol sa FirstCare Health Plans, may karapatan ka na makakuha ng tulong at impormasyon sa iyong wika ng walang gastos. Upang makausap ang isang tagasalin, tumawag sa 1.855.572.7238 (TTY/TDD: 1.800.562.5259).
 
French Si vous, ou quelqu'un que vous êtes en train d’aider, a des questions à propos de FirstCare Health Plans, vous avez le droit d'obtenir de l'aide et l'information dans votre langue à aucun coût. Pour parler à un interprète, appelez 1.855.572.7238 (TTY/TDD: 1.800.562.5259).
 
Hindi यदि आपके ,या आप द्वारा सहायता ककए जा रहे ककसी व्यक्तत के de FirstCare Health Plans के बारे में प्रश्न हैं ,तो आपके पास अपनी भाषा में मुफ्त में सहायता और सूचना प्राप्त करने का अधिकार है। ककसी िुभाषषए से बात करने के लिए ,1.855.572.7238 (TTY/TDD: 1.800.562.5259) पर कॉि करें।
 
Persian-Farsi اگر شما، يا کسی کە شما بە او کمک ميکنيد ، سوال در مورد  FirstCare Health Plans ، داشتە باشيد حق اين را داريد کە کمک و اطلاعات بە زبان خود را بە طور رايگان دريافت نماييد 1.855.572.7238 (TTY/TDD: 1.800.562.5259)
. تماس حاصل نماييد
 
German Falls Sie oder jemand, dem Sie helfen, Fragen zum FirstCare Health Plans haben, haben Sie das Recht, kostenlose Hilfe und Informationen in Ihrer Sprache zu erhalten. Um mit einem Dolmetscher zu sprechen, rufen Sie bitte die Nummer 1.855.572.7238 (TTY/TDD: 1.800.562.5259) an.
 
Gujarati જો તમે અથવા તમે કોઇને મદદ કરી રહ્યાં તેમાંથી કોઇને  FirstCare Health Plans વિશે પ્રશ્નો હોય તો તમને મદદ અને માહિતી મેળવવાનો અધિકાર છે. તે ખર્ચ વિના તમારી ભાષામાં પ્રાપ્ત કરી શકાય છે. દુભાષિયો વાત કરવા માટે,આ 1.855.572.7238 (TTY/TDD: 1.800.562.5259) પર કોલ કરો.
 
Russian Если у вас или лица, которому вы помогаете, имеются вопросы по поводу FirstCare Health Plans, то вы имеете право на бесплатное получение помощи и информации на вашем языке. Для разговора с переводчиком позвоните по телефону 1.855.572.7238 (TTY/TDD: 1.800.562.5259).
 
Japanese ご本人様、またはお客様の身の回りの方でも、FirstCare Health Plansについてご質問がございましたら、ご希望の言語でサポートを受けたり、情報を入手したりすることができます。料金はかかりません。通訳とお話される場合、1.855.572.7238 (TTY/TDD: 1.800.562.5259)までお電話ください。
 
Laotian ຖ້າທ່ານ, ຫ ຼືຄົນທ ່ທ່ານກໍາລັງຊ່ວຍເຫ ຼືອ, ມ ຄໍາຖາມກ່ຽວກັບ FirstCare Health Plans, ທ່ານມ ສິດທ ່ຈະໄດ້ຮັບການຊ່ວຍເຫ ຼືອແລະຂໍ້ມູນຂ່າວສານທ ່ເປັນພາສາຂອງທ່ານບໍ່ມ ຄ່າໃຊ້ຈ່າຍ. ການໂອ້ລົມກັບນາຍພາສາ, ໃຫ້ໂທຫາ 1.855.572.7238 (TTY/TDD: 1.800.562.5259).
 
 

Privacy Questions or Concerns?

Questions or concerns about your rights to privacy under HIPAA or NOPP? Call the FirstCare Compliance Hotline at 1.866.399.8161 or write to:
 
FirstCare Health Plans
Attn: Privacy Officer
12940 N. Hwy 183
Austin, TX 78750

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