Marketplace Member Rights & Responsibilities

1. A right to receive information about FirstCare, its services, its practitioners and providers and member rights and responsibilities.
2. A right to be treated with respect and recognition of your dignity and your right to privacy.
3. A right to participate with practitioners in making decisions about your health care. 
4. A right to a candid discussion of appropriate or medically necessary treatment options for your conditions, regardless of cost or benefit coverage.
5. A right to voice complaints or appeals about the FirstCare or the care it provides. 
6. A right to make recommendations regarding FirstCare's member rights and responsibilities policy.
7. A responsibility to supply information (to the extent possible) that FirstCare and its practitioners and providers need in order to provide care. 
8. A responsibility to follow plans and instructions for care that you have agreed to with your practitioners.
9. A responsibility to understand your health problems and participate in developing mutually agreed-upon treatment goals, to the degree possible.