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FirstCare Advantage Dual SNP (HMO SNP)

Welcome to the FirstCare Advantage Dual SNP home page.

The links in the left-hand navigation will lead you to valuable information about our plan, including formularies, provider/pharmacy directories, frequently asked questions, and enrollment instructions.

If you click on any link or tab at the top or bottom of the page, you will leave FirstCare’s Medicare website. Clicking on any external links such as www.medicare.gov or www.keproqio.com will navigate you away from FirstCare’s Medicare website altogether. Before you go to the external site, a warning box will appear to make sure you want to leave. Please click ‘OK’ to continue to the new page or click ‘Cancel’ to stay on the page you are on.

How to Contact FirstCare Advantage Dual SNP

Members should call 1-866-229-4969 (TTY users call 1-800-562-5259)
We are available:

October 1 – March 31, 8 a.m. to 8 p.m. Central Time (CT) daily;
April 1 – September 30, 8 a.m. to 8 p.m. Central Time (CT) Monday through Friday.

Or write:

FirstCare Advantage Dual SNP (HMO SNP)
Attn: Customer Service
1901 West Loop 289, Suite 9
Lubbock, TX 79407

For more information about Medicare, call 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048. You can call 24 hours a day, 7 days a week. Or, visit www.medicare.gov on the web.

FirstCare Advantage Dual SNP (HMO SNP) is a Health plan with a Medicare contract and a contract with the Texas Medicaid program. Enrollment in FirstCare Advantage Dual SNP (HMO SNP) depends on contract renewal.

If FirstCare Advantage Dual SNP (HMO SNP) terminates the contract with the Centers for Medicare and Medicaid Services (CMS), a notice to all members will be provided within 60 days prior to the termination. If CMS elects to non-renew the FirstCare Advantage Dual SNP (HMO SNP) contract, a notice to all members will be provided within 30 days prior to the termination. The notice will include a list of alternatives available in the area for obtaining Medicare services. In addition, FirstCare Advantage Dual SNP (HMO SNP) will publish a CMS approved notice of the contract termination/non-renewal in the local newspapers.

Please see the FirstCare Health Plans Privacy Policy for more information about how we protect your private information.

This information is available for free in other languages. Please contact our Customer Experience number at 1-866-229-4969 (TTY users call 1-800-562-5259) for additional information.
Multi-Language Insert

H5742_40205.E_M CMS File and Use 10/01/2018 Last updated 10/1/2018

Resources

Virtual Care Powered by MDLive

We've teamed up with MDLIVE to provide our members with access to Telehealth visits to board-certified doctors, pediatricians, licensed therapists and more- using your smartphone, tablet or desktop. ***Available January 1, 2019***

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1.855.828.1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or 1.800.955.8771. Voice communication is available at 1.800.955.8770.

Utilization Management

Ever wonder how we decide what services to authorize? Our utilization management (UM) decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

How to Learn More

Schedule a sit-down:
Feel free to contact us, and a FirstCare Advantage Dual SNP (HMO SNP) representative will gladly sit down with you and compare the plans in greater detail.

Call us at:
1- 866- 229-4969
We are available;
October 1- March 31, 8 a.m. to 8 p.m. Central Time (CT) daily;
April 1- September 30, 8 a.m. to 8 p.m. Central Time (CT) Monday through Friday.

For TTY or for accommodation of persons with special needs, please call TTY 1-800-562-5259.

Or, write:
FirstCare Advantage Dual SNP (HMO SNP)
Attn: Customer Service
1901 West Loop 289, Suite 9
Lubbock, TX 79407

Medicare D-SNP
FirstCare Advantage Dual SNP (HMO SNP)