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Pharmacy & Drugs

FirstCare Advantage Dual SNP (HMO SNP) members can access their prescription drug benefit information within this section. These pages contain details on provider/pharmacy directories, details on the Medicare Part D benefit, our formulary (available drug list), Part D coverage determinations, Part D appeals, and our Medication Therapy Management (MTM) program.

Pharmacy Directory

To view the Provider/Pharmacy Directory click on the FirstCare Advantage Dual SNP (HMO SNP) Provider/Pharmacy Directory link below. This directory is in a form called PDF. You will need a special reader to get this directory. The reader is called Adobe Acrobat Reader and it is free. Just click on the Get Adobe Reader icon on the right side of this page.

2021 FirstCare Advantage Dual SNP (HMO SNP) Pharmacy Directory - Bilingual
(Last updated 10/01/2021)

FirstCare Advantage Dual SNP (HMO SNP) Part D Transition Policy

2021 FirstCare Advantage Dual SNP (HMO SNP) Part D Transition Policy

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Ever wonder how we decide what services to authorize? Our utilization management (UM) decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

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How to Learn More

Schedule a sit-down:
Feel free to contact us, and a FirstCare Advantage Dual SNP (HMO SNP) representative will gladly sit down with you and compare the plans in greater detail.
Call us at:
We are available;
October 1- March 31, 8 a.m. to 8 p.m. Central Time (CT) daily;
April 1- September 30, 8 a.m. to 8 p.m. Central Time (CT) Monday through Friday.
For TTY or for accommodation of persons with special needs, please call TTY 711.
Or, write:
FirstCare Advantage Dual SNP (HMO SNP)
Attn:  Customer Service
7005 Salem Park Drive
Suite 100 (1st Floor)
Lubbock, TX 79424

"What's Covered" App
Centers for Medicare & Medicaid Services (CMS) has an app that gives you access to content about original Medicare. For more information,
click here.

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