Pharmacy & Drugs

FirstCare Advantage Dual SNP (HMO SNP) members can access their prescription drug benefit information within this section. These pages contain details on provider/pharmacy directories, details on the Medicare Part D benefit, our formulary (available drug list), Part D coverage determinations, Part D appeals, and our Medication Therapy Management (MTM) program.

Provider/Pharmacy Directory

To view the Provider/Pharmacy Directory click on the FirstCare Advantage Dual SNP (HMO SNP) Provider/Pharmacy Directory link below. This directory is in a form called PDF. You will need a special reader to get this directory. The reader is called Adobe Acrobat Reader and it is free. Just click on the Adobe Acrobat Reader icon at the bottom right corner of this page.


2019 FirstCare Advantage Dual SNP (HMO SNP) Provider/Pharmacy Directory

2019 FirstCare Advantage Dual SNP (HMO SNP) Provider/Pharmacy Directory - En Español

This excel document contains the most updated information about which pharmacies provide special exceptions such as 90-day supply or extended hours. If you have any questions on using this document, please contact FirstCare Customer Service.

 FirstCare Advantage Dual SNP (HMO SNP) Network Pharmacies Listing
Updated 8/2018

2019 FirstCare Advantage Dual SNP (HMO SNP) Part D Transition Policy

2019 FirstCare Advanced Dual SNP (HMO SNP) Part D Transition Policy

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Virtual Care Powered by MDLive

We've teamed up with MDLIVE to provide our members with access to Telehealth visits to board-certified doctors, pediatricians, licensed therapists and more- using your smartphone, tablet or desktop.  ***Available January 1, 2019***

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1.855.828.1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or  1.800.955.8771. Voice communication is available at 1.800.955.8770.

Utilization Management

Ever wonder how we decide what services to authorize? Our utilization management (UM) decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

How to Learn More

Schedule a sit-down:
Feel free to contact us, and a FirstCare Advantage Dual SNP (HMO SNP) representative will gladly sit down with you and compare the plans in greater detail.
Call us at:
1- 866- 229-4969
We are available;
October 1- March 31, 8 a.m. to 8 p.m. Central Time (CT) daily;
April 1- September 30, 8 a.m. to 8 p.m. Central Time (CT) Monday through Friday.
For TTY or for accommodation of persons with special needs, please call TTY 1-800-562-5259.
Or, write:
FirstCare Advantage Dual SNP (HMO SNP)
Attn:  Customer Service
1901 West Loop 289, Suite 9
Lubbock, TX 79407

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