STAR Family Planning

Family Planning is about safe sex, planning on when to have children, and prevention of sexually transmitted infections.
 
It’s not just for women who want to “prevent a pregnancy.”
 
Anyone can see a family planning provider, no parental consent is required, and all visits are kept private and confidential.

Family planning services

  • Counseling
  • Health and sex education
  • Contraceptives: ways to prevent pregnancy, such as condoms and birth control
  • Preconception care: before a baby, if you are thinking about having a baby
  • Emergency contraception: a backup method to prevent pregnancy
  • Screening: finding any problems that may affect you or your baby
  • HIV/AIDS testing
  • Pregnancy testing

Learn how to protect yourself and more

  • How to pick the right kind of birth control, one that works for you
  • How to have a healthy baby
  • How to prepare for children
  • How to reduce the risk of birth defects
  • How to prevent sexually transmitted diseases (STDs)
  • How to find out if you have an STD
  • How to spot early signs of illness like breast, cervical, and testicular cancer

Other resources

To find a provider through the Family Planning site, visit the DSHS Family and Community Health Services Clinic Locator link or call FirstCare STAR Customer Service toll-free at 1-800-431-7798.

Member Portal

Log In/Register

Authorization Information

Find a Provider

STAR provider directories:

STAR (Lubbock)
STAR (MRSA)

Need Help?
Contact Us!

8 a.m.-5 p.m. weekdays

...excluding state-approved holidays.

We can help you find a doctor, schedule a checkup or answer any questions you have about your benefits.

If you call after hours, please leave us a message. We return all calls the next business day.

Our Customer Service Representatives speak English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille or in any other language format, if needed.

800-431-STAR (7798)

Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Resources

STAR Medicaid Service Area STAR Member News

Talk to a Nurse—Nurse24™

Need care advice?

Should you see a doctor?

Get answers 24/7! Information is available in English and Spanish. Interpreter services available upon request.

855-828-1013

TTY users: 711 or 800-955-8770

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals.

Utilization Management Decicisions

Scrubbing In

A NEW alternative to Grow Well

We invite you to explore Scrubbing In, weekly wellness advice for all life stages, to help keep you and your family healthy and at your best.
NOTE: Scrubbing In offers a provider search tool that may not apply to your Medicaid coverage.

Find a provider who accepts FirstCare STAR or CHIP
MyBSWHealth Guide
Read the Scrubbing In blog on the web or download the MyBSWHealth app
download the my b s w health app

Helpful Links and Phone Numbers

Texas MedicaidInformation and Referral:
211 or 877-541-7905
Enrollment Helpline: 800-964-2777
TTY: 800-735-2989
Texas Health Steps (THSteps)Health care for children, birth through age 20, who have Medicaid
877-THSTEPS (847-8377)
MCNA Dental (Medicaid)Medicaid & CHIP dental plan for Texas
855-691-6262
TTY: 800-955-8771
DentaQuest (Medicaid)Medicaid & CHIP dental plan for Texas
800-516-0165
TTY: 800-855-2880
United DentalMedicaid & CHIP dental plan for Texas
877-901-7321
TTY: 711
Liberty Dental (Medicaid)Dental services for Medicaid STAR pregnant women age 21 and over
877-550-4374
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager
877-908-6023
TTY: 711
OCCC Financial Literacy Information800-538-1579

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