FirstCare STAR Program
Welcome to FirstCare STAR
Our goal is to give you quality care and a great network of doctors, specialists and hospitals. STAR members receive Medicaid health care benefits, including Texas Health Steps (THSteps) medical and dental checkups. For more details, call THSteps toll-free at 1-877-847-8377 or visit the
THSteps website.
If you are not a member and you have questions about Medicaid, visit
www.yourtexasbenefits.com to learn more. For help with choosing a Medicaid plan, call the STAR helpline at 1-800-964-2777, Monday to Friday, 8 a.m. to 6 p.m. TTY users call 1-800-735-2989.
What is STAR?
STAR is a Medicaid program for low-income families, children, and pregnant women. When you join STAR, you pick a primary care provider (PCP) to manage your health care and treatment. You can pick any PCP in FirstCare’s STAR network. Your PCP can be a family doctor, general practitioner, obstetrician/gynecologist, internist, pediatrician, or a clinic.
How to Choose a Primary Care Provider
Your Primary Care Provider (PCP) must be a FirstCare STAR provider: To find a participating provider, you can do one of the following:
- Search our Online Provider Directory.
- Search the FirstCare STAR Provider Directory:
- Call FirstCare STAR Customer Service at 1-800-431-7798.
When you fill out your Enrollment Form, list the PCP you have chosen. There is a space on the form for the name and provider number. Your PCP will be the doctor in charge of your health care. Visiting the same doctor for checkups and when you are sick can help your doctor keep an eye on your health. You can go to a family planning, OB/GYN, behavioral health, and/or other health care provider. You do not need a referral by a PCP.
How to Change your Primary Care Provider
If you are unhappy with your current PCP, please call the FirstCare Customer Service department toll-free at 1-800-431-7798.
STAR Benefits
Below is a list of some of the health benefits you get with STAR:
- Unlimited prescriptions
- Doctor and clinic visits
- X-rays and lab tests
- Emergency and hospital care
- Eye exams and glasses
- Medical supplies and equipment
- Care for mental health, drug, or alcohol problems
- Family planning counseling and education
- Pregnancy and childbirth care
- Speech therapy
- Occupational therapy
How do I access covered services?
What should I do if I have an emergency?
To access covered services, call FirstCare STAR Customer Service at 1-800-431-7798. If you are having an emergency and need immediate medical care, go to the nearest Emergency Room (ER) or call 9-1-1. If you do not have life threatening injuries or symptoms or do not need immediate medical care, call your PCP first. Your doctor can help you and give you advice.
Medical Transportation Program (MTP)
Medicaid can help you get a free ride or give you gas money to get to your children’s checkups. Call toll-free 1-877-633-8747 (1-877-MED-TRIP).
How do I replace my ID card if it is lost or stolen?
If you need to replace your ID cards, call FirstCare Customer Service toll-free at 1-800-431-7798 and we can assist you.
Member Portal
FirstCare members have access to our online Member Portal. Here, you can look up your claims, view your benefits and find important plan documents.
Free for FirstCare STAR members in the Lubbock area:
- Parking at Covenant Medical Center in Lubbock (east parking garage).
- Childcare at Covenant Child Development Center in Lubbock. Call FirstCare at 1-800-431-7798 to learn more.
- 3 meals a day for one parent of a child in the hospital. Covenant hospitals only.