Becoming a Provider

Once the need for a given specialty is determined, FirstCare's Provider Relations team extends an agreement/contract to a provider. Listed below are the steps for becoming a contracted provider with FirstCare.
 
NOTE:  If you are interested in becoming a provider for FirstCare STAR/CHIP members, click here.
 

The Contract Request and Agreement

We’re proud that you’ve decided to contract with FirstCare. To start this process, our Provider Relations team submits a contract request which includes the proposal for the services you will provide and rates as well as a current W-9.
 
Our Provider Relations team will then reach out to you for all necessary documents, including:
  • Your signed agreement
  • Your credentialing documents (dependent upon provider type)
  • Your completed Provider Information form

Credentials, Contracts, and Effective Dates

Once we have received all of your completed documentation (signed contract, W9, PIF, Credentialing Application or CAQH#) a FirstCare Provider Relations representative will begin the internal credentialing process, and when credentialing is completed, we will send you an acceptance letter.
 
FirstCare’s Corporate Contracting team will then assign an effective date for your contract, which will fall on either the first or the fifteenth of the month. At this point, you are now a contracted provider in FirstCare’s system.

Welcome Aboard!

Once you have been successfully contracted and loaded into FirstCare’s system, you will receive a welcome packet, which includes a welcome letter, a copy of your contract (if applicable), your effective date, and various reference materials for getting you started as a FirstCare provider.

We're here to help.

Our Provider Relations Team is here for you. If you have questions, please email Provider_Relations@FirstCare.com, or contact your provider relations representative at the number below:
  • Abilene area—1.325.670.3525
  • Amarillo area—1.800.239.5650
  • Lubbock area—1.806.784.4380
  • All other areas—1.800.431.7737

Resources

Care Management Services

Authorization Requirements
FirstCare Authorization Requirements Matrix Updated 2/14/2017 FirstCare Medical Pharmacy Authorization Requirements Updated 1/12/2017 FirstCare DME Authorization Requirements Updated 2/1/2017 FirstCare Behavioral Health Authorization Requirements Effective 1/12/2017 
Referrals & Case Management
Making Referrals & Working with FirstCare Case Management Updated 1/11/2017

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