Becoming a Provider

We appreciate your interest in becoming a valued Provider within the FirstCare Provider Network. Non-contracted providers may use this form to express interest in joining the FirstCare network. We are currently accepting inquiries for PCPs and a variety of specialties. Listed below are the steps for becoming a contracted Provider with FirstCare Health Plans.
NOTE:  If you are interested in becoming a provider for FirstCare STAR/CHIP members, click here.

The Contract Request and Agreement

Provider Information Forms need to be submitted, along with a completed W-9, to  All requests that are submitted by the 10th of the month will go up for evaluation on the 15th of that same month.
  • If rejected, an email notification will be sent to the Provider contact of the reason for rejection.
  • If approved, an email notification will then be sent to the Provider contact to expect a contract from a Network Manager shortly.
Our Network Management Team will reach out to you with the following documents:
  • Your agreement
  • Your credentialing application (if applicable)
  • Your demographic form

Credentials, Contracts, and Effective Dates

Once all of the completed documentation has been received (signed contract, Demographic Form, and Credentialing Application or CAQH#) the internal credentialing process will begin. Once credentialing is completed, a Credentialing Approval Notification letter will be sent to you for your records.  

The effective date for your contract will be the date that credentialing has been approved. At this time, you are now a contracted provider in FirstCare’s system.

Group and Multi-Location Providers/Facilities

Please note that providers are not eligible to begin rendering services—to FirstCare members—prior to receiving a credentialing approval notification from FirstCare Health Plans.

We're here to help.

Our Provider Relations Team is here for you. If you have questions, please email, or contact your provider relations representative at the number below:
  • Abilene area—1.325.670.3882 or 1.325.670.3884
  • Amarillo area—1.806.467.3200
  • Lubbock, Waco & other areas—1.806.784.4380


Accessing the FirstCare Provider Self-Service Portal
Authorization Requirements
FirstCare Authorization Requirements Matrix Effective 2/1/2019 
Referrals & Case Management
Making Referrals & Working with FirstCare Case Management Updated 1/11/2017

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