IMPORTANT WEB BROWSER ALERT

FirstCare Virtual Care—powered by MDLIVE is best viewed using current versions of Google Chrome, Firefox, Safari and/or Microsoft Edge. If you are using Microsoft Internet Explorer™ (IE) or an older version of the browsers mentioned here, you may not experience the site's optimal functionality.

FirstCare Virtual Care

Powered by MDLIVE

We've teamed up with MDLIVE to provide our members with access to board-certified doctors, pediatricians, licensed therapists and more—using your smartphone, tablet or desktop computer.
 

Telehealth vs. Telemedicine

Telehealth—defined as a collection of means or methods for enhancing health care, public health, and health education delivery and support using telecommunications technologies, [and] encompassing a broad variety medical, behavioral, and pharmaceutical specialties, to deliver virtual medical, health, and education services to patients¹—allows you to visit a doctor, counselor, psychiatrist or dermatologist, but instead of physically travelling to an office, your appointment is conducted via secure video and/or phone. While telemedicine is actually a subset of telehealth, referring only to clinical services without an in-person visit.

Access a Doctor, 24/7/365

With MDLIVE, you can communicate with a doctor from anywhere, anytime. Simply use one of the access points listed below to get in touch with a provider today. 
 

Virtual Care—Connecting with MDLIVE

  • Log on to the FirstCare self-service portal and click on the "Virtual Care" option;
    • IMPORTANT:  FirstCare Virtual Care—powered by MDLIVE is best viewed using current versions of Google ChromeFirefox, Safari and/or Microsoft Edge. If you are using Microsoft Internet Explorer™ (IE) or an older version of the browsers mentioned here, you may not experience the site's optimal functionality.
  • Download the MDLIVE mobile app (click for more details on Apple iOS and Android)
  • Text "FIRSTCARE" to "MDLIVE" (635483); or
  • Call and speak to an MDLIVE representative at 1-800-718-5082

Can hearing impaired members access FirstCare Virtual Care—powered by MDLIVE?

Yes. Hearing impaired FirstCare members can communicate with a doctor using MDLIVE’s secure, HIPAA-compliant live chat feature that is available on the MDLIVE website (www.mdlive.com).

Patients can communicate with their doctor in an environment that works much like texting. To activate this feature, select “hearing-impaired” and any other categories that apply to you from the accommodations menu, and complete the online registration process. The feature is automatically available each time you login by clicking the icon located at the bottom right-hand side of the screen.
 
NOTE:  Currently, the live chat feature is only available on the MDLIVE website and not on the MDLIVE mobile app. 
 




Resources

We put you first

Find out more about FirstCare Health Plans:

Our Service Area Maps



The National Committee for Quality Assurance (NCQA) awarded FirstCare a Commendable Status (Medicaid HMO, 09/2018) & an Accredited Status (Commercial and Marketplace HMO, recertified 02/2018)—reflecting our continuous work to fulfill NCQA requirements for consumer protection & quality improvement.


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