Attention Members Impacted by Natural Disaster Events
April 17, 2022: Governor Abbott Amends Wildfire Disaster Declaration
March 27, 2022: Governor Abbott Amends Wildfire Disaster Declaration
March 21, 2022: Governor Abbott Amends Wildfire Disaster Declaration
March 18, 2022: Governor Greg Abbott Issued a Disaster Declaration for 11 Texas Counties in Response to Wildfire Activity
We're here to help
For members impacted by a natural disaster event, know that you have FirstCare’s support and wishes for a safe and swift recovery. We're here to help you in any way we can—working with hospital systems, pharmacies, and other providers to ensure you get the care and medications you need.
Contact
FirstCare's Customer Service Team for assistance accessing care and/or medical services:
- Use the phone number listed for your plan
Care & Coverage Updates
If you are a member in one of the impacted counties, please contact
FirstCare's Customer Service Team. We want to help make sure you have access to any care and medication you may need.
Helpful Tips & Phone Numbers
- For emergencies, call 9-1-1 or go directly to the nearest hospital.
- For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
- Talk to a nurse—24/7—by calling 1-855-828-1013 (TTY: 1-800-955-8771)
- If you have your FirstCare member ID card, bring it with you when you get care.
- If you don't have your ID card, call Customer Service or print a temporary card from our 24/7 member portal.
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