FirstCare Plus

Wellness, Condition Management and Maternity Programs
FirstCare Plus offers members personalized health support tools—online and over the phone—as well as these additional resources:
  • 24-Hour Nurse Advice Line/Online Nurse Chat
Need care advice? Have a medical question? Not sure if you should see a doctor? For non-emergency symptoms and health or treatment questions, FirstCare Members have access to talk with a nurse 24 hours a day, every day. Get the information you need any time of the day or night by calling 1-855-828-1013.
  • Expecting the Best® Maternity Program
This maternity program provides expectant FirstCare members with easy access to important educational resources about their pregnancy and screenings to keep a close eye on high-risk pregnancies. Members also receive three separate health assessments (at the time of enrollment, at/around 28 weeks, and post-delivery), and a free informative book—Your Journey Through Pregnancy. Members also have 24/7 access to experienced nurses through a toll-free BabyLine®.
  • Online Wellness Resources*
Take an online health assessment to tailor the site to your specific health needs and access various wellness information and activities. Check out the online chat options and wellness trackers too! The wellness program rewards members for their healthy activities, while providing personal health support for various health conditions and health risks.

NOTE: Currently, FirstCare does not offer monetary incentive or reward for FirstCare Plus members’ accrued points.
  • Condition Management Program
The condition management program provides specialized help from registered nurses for members with conditions such as chronic obstructive pulmonary disease (COPD), coronary artery disease, heart failure, diabetes, and asthma. These services may include in-home biometric screening, personalized care plans, condition educational materials, coordination of care between your doctors and other benefits.
FirstCare members can access FirstCare Plus by logging on to myFirstCare Self-Service, or by calling 1-855-828-1013.  

Tools & Features

Members can take advantage of the following FirstCare Plus resources:
  • Online wellness assessments and trackers*
  • High-risk pregnancy screening (through Expecting the Best® Maternity Program)
  • Toll-free BabyLine®—1-844-348-2229—answered by nurses 24/7, until your baby is six weeks old
  • Access to our 24/7 nurse line and online chat
  • Recommendations and news based on member’s profile
  • Online seminars
  • Message center
  • Healthy lifestyle tips (i.e., fitness planner, meal planner, challenges, etc.)
  • Educational resources
  • Details on various diseases and conditions (i.e., allergies, asthma, osteoporosis, sleep disorders, etc.) as well as surgical/medical procedures, medications & a symptom checker
  • Complementary/alternative medicine information
  • Quizzes, assessments and games
  • Health blog


Contact FirstCare Customer Service for assistance.

*For Commercial Members Only.

Stay Connected


We put you first

Contact our Customer Service team for assistance accessing medical care and/or services, or click here to find out more about FirstCare Health Plans. Download our corporate brochure.

Get Case Management assistance

If you need assistance with an urgent medical issue, click here to reach out to our Case Management Team.

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-855-828-1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or  1-800-955-8771. Voice communication is available at 1-800-955-8770.

Behavioral Health Services

Having a tough time? Need to talk to someone? Make the most of your FirstCare benefits & call us at 1-800-327-6943 for 24/7 assistance with what's troubling you.

Community Resources

Click here for valuable resource information—programs, events, support groups, educational sessions, volunteer opportunities, and more—available throughout the communities we serve.

Our Service Area Maps

Commercial HMO and PPO
Marketplace Individual/Family Medicaid STAR/MRSA CHIP

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