Contact Us

Our goal is to connect people in our communities with high quality health care and provide more responsive service. Which is why real people who know their industry, in Texas, reply, answer the phones, and welcome you in the door.

Call Us

Call Monday through Friday, from 8 a.m. to 5 p.m. Central Time (CT)¹.

HMO (including TRS)	1-800-884-4901
PPO	1-800-240-3270
Marketplace	1-855-572-7238
Administrative Services	1-888-249-7366
Medicaid (STAR)	1-800-431-7798
CHIP	1-877-639-2447
FirstCare Advantage Dual SNP (HMO SNP)¹	1-866-229-4969¹
TTY/TDD	1-800-562-5259

¹FirstCare Advantage Dual SNP (HMO SNP) Hours of Operation: October 1 - March 31, 8 a.m. - 8 p.m. CT, daily; April 1 - September 30, 8 a.m. - 8 p.m. CT, Monday - Friday.

You can request information in larger print, audio (CD), braille, or in any other language format, if needed.

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Write Us

Customer Service
FirstCare Health Plans
1901 W. Loop 289
Suite 9
Lubbock, TX 79407

Corporate Offices
FirstCare Health Plans
12940 N. Hwy 183
Austin, TX 78750

Stop By – We’re Here to Help

Our regional offices are open to answer your questions.

Abilene Office 301 Cypress Street Suite 400 Abilene, TX 79601 1-325-670-3525 map	Amarillo Office 6900 I-40 West Suite 295 Amarillo, TX 79101 1-806-467-3200 map
Lubbock Office 1901 W Loop 289 Suite 9 Lubbock, TX 79407 1-806-784-4300 map	Austin Office (Corporate Offices) 12940 N. Hwy 183 Austin, TX 78750 1-800-431-7737 map

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Need Help?
Contact Us!

You can reach FirstCare Customer Service at the phone numbers listed on this page, or by calling the number on the back of your Member ID card. Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille, or in any other language format, if needed. Members with hearing loss can call FirstCare’s TTY line 1-800-562-5259. You can also email us at: cservice@firstcare.com.

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1.855.828.1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or 1.800.955.8771. Voice communication is available at 1.800.955.8770.

Behavioral Health Services

Having a tough time? Need to talk to someone? Make the most out of your day get help to navigate through a difficult time. Call our confidential behavioral health services line at 1.800.327.6943.

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

The National Committee for Quality Assurance (NCQA) awarded FirstCare a Commendable Status (Medicaid HMO, 09/2018) & an Accredited Status (Commercial and Marketplace HMO, recertified 02/2018)—reflecting our continuous work to fulfill NCQA requirements for consumer protection & quality improvement.