Contact Us
Our goal is to connect people in our communities with high quality health care and provide more responsive service. Which is why real people who know their industry, in Texas, reply, answer the phones, and welcome you in the door.
Call Us
Call Monday through Friday, from 8 a.m. to 5 p.m. Central Time (CT)¹.
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1-800-884-4901
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1-800-240-3270
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1-855-572-7238
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1-888-249-7366
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1-800-431-7798
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1-877-639-2447
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- FirstCare Advantage Dual SNP (HMO SNP)¹
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1-866-229-4969¹
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1-800-562-5259
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¹FirstCare Advantage Dual SNP (HMO SNP) Hours of Operation: October 1 - March 31, 8 a.m. - 8 p.m. CT, daily; April 1 - September 30, 8 a.m. - 8 p.m. CT, Monday - Friday.
You can request information in larger print, audio (CD), braille, or in any other language format, if needed.
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Write Us
Customer Service
FirstCare Health Plans
1901 W. Loop 289
Suite 9
Lubbock, TX 79407 |
Corporate Offices
FirstCare Health Plans
12940 N. Hwy 183
Austin, TX 78750
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Stop By – We’re Here to Help
Our regional offices are open to answer your questions.
Abilene Office
301 Cypress Street
Suite 400
Abilene, TX 79601
1-325-670-3525
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Amarillo Office
6900 I-40 West
Suite 295
Amarillo, TX 79101
1-806-467-3200
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Lubbock Office
1901 W Loop 289
Suite 9
Lubbock, TX 79407
1-806-784-4300
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Austin Office (Corporate Offices)
12940 N. Hwy 183
Austin, TX 78750
1-800-431-7737
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The National Committee for Quality Assurance (NCQA) awarded FirstCare a Commendable Status (Medicaid HMO, 09/2018) & an Accredited Status (Commercial and Marketplace HMO, recertified 02/2018)—reflecting our continuous work to fulfill NCQA requirements for consumer protection & quality improvement.