Attention Members Impacted by Natural Disaster Events

May 19, 2021, Governor Abbott Issues Disaster Declaration In Response To Significant Flooding, Severe Weather In East Texas.
March 15, 2021 Governor Abbott Renews Winter Storm Disaster Declaration.
February 12, 2021, Governor Abbott issues a Disaster Declaration for all 254 counties in response to the severe winter weather in Texas.

We're here to help

For members impacted by a natural disaster event, know that you have FirstCare’s support and wishes for a safe and swift recovery. We're here to help you in any way we can—working with hospital systems, pharmacies, and other providers to ensure you get the care and medications you need.

Contact FirstCare's Customer Service Team for assistance accessing care and/or medical services:
  • Use the phone number listed for your plan; or
  • Fill out the electronic form and one of our representatives will contact you directly.

Care & Coverage Updates

If you are a member in one of the impacted counties, please contact FirstCare's Customer Service Team. We want to help make sure you have access to any care and medication you may need.

Helpful Tips & Phone Numbers

  • For emergencies, call 9-1-1 or go directly to the nearest hospital.
  • For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
  • Talk to a nurse—24/7—by calling 1-855-828-1013 (TTY:  1-800-955-8771)
  • If you have your FirstCare member ID card, bring it with you when you get care.
  • If you don't have your ID card, call Customer Service or print a temporary card from our 24/7 member portal.

Stay Connected

Resources

We're here to help!

Contact our Customer Service team for assistance accessing medical care and/or services.

Get Case Management assistance

If you need assistance with an urgent medical issue, reach out to our Case Management Team.

Access a Doctor Virtually

FirstCare Virtual Care—powered by MDLIVE lets you connect with a doctor 24/7 from wherever you are. Find out more here.

Talk to a Nurse
24-Hour Nurseline

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-877-505-7947 to get answers 24 hours a day, 7 days a week! TTY users can call 711.

Behavioral Health Services

Having a tough time? Need to talk to someone? Make the most out of your day get help to navigate through a difficult time. Call our confidential behavioral health services line at 1.800.327.6943.

Community Resources

Click here for valuable resource information—programs, events, support groups, educational sessions, volunteer opportunities, and more—available throughout the communities we serve.

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