Scrubbing In

We invite you to explore Scrubbing In, weekly wellness advice for all life stages, to help keep you and your family healthy and at your best.


MEMBERS

 

Medicaid and CHIP plans to fit your life.

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PROVIDERS

 

Tools and information to help you provide the best care for FirstCare members.

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Health Plans That Work for Texans

Here at FirstCare Health Plans, we've been specializing in Texas health insurance plans for over 35 years. In fact, we were born and bred right here in the Lone Star State. We're owned by Texas-based Baylor Scott & White Health Plan—part of Baylor Scott & White Health—and today, we serve nearly 500,000 members in 171 counties throughout West and Central Texas. We're here to make sure that our members and communities have access to high-quality health insurance at affordable rates.

Quality health insurance in Texas doesn't have to be complicated or overpriced. And at FirstCare, we put you first! Learn more about our individual/family plans, STAR and CHIP coverage options.

Learn more about FirstCare


STAR Medicaid and CHIP

FirstCare STAR is a Medicaid program designed for low-income families, children and pregnant women; including doctor visits, prescriptions and more. For those not eligible for Medicaid, but who can't afford other insurance, we offer FirstCare CHIP (Children's Health Insurance Program)—providing health coverage for children in low-income families.

View Medicaid & CHIP plans

Important Phone Numbers

Marketplace and Employer Group Plans

At FirstCare Health Plans, we are grateful to make healthcare accessible to our neighbors across Texas. We offer Marketplace (Affordable Care Act) plans to individuals and families and Employer Groups plans through our parent company, Baylor Scott & White Health Plan.

View Marketplace plans View Group Health plans

Are You an Agent?

Visit BSWHealthPlan.com/Agent for information about Medicare and Employer Group plans.


Contact Us

8 a.m. to 5 p.m. weekdays (excluding state-approved holidays). For help after hours, visit your plan's page below.

STAR Customer Service: 1-800-431-7798

STAR Medicaid Information

CHIP Customer Service: 1-877-639-2447

CHIP Information

Members with hearing loss can call the Relay Texas number 711. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille or in any other language format, if needed. For help, call Customer Service.

What to Do in an Emergency

To access covered services, call FirstCare STAR Customer Service at 800-431-7798. If you're having an emergency and need immediate medical care, go to the nearest Emergency Room (ER) or call 911. If you do not have life threatening injuries or symptoms or do not need immediate medical care, call your PCP first. Your doctor can help you and give you advice.


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