Non-Discrimination Notice

FirstCare Health Plans complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. FirstCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
 
We provide free communication aids and services to people with disabilities. We also provide language assistance to people whose primary language is not English.
To receive language or communication assistance please call 1.855.572.7238.
If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, please contact us to file a grievance:
 
SHA, LLC dba FirstCare
ATTN : Complaints and Appeals
12940 N. HWY 183
Austin, TX 78750
Phone: 1.855.572.7238 (Mon. - Fri., 8 a.m. - 5 p.m. CT)
TTY /TDD:  1.800.562.5259
 
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at:  https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:
 
U.S. Department of Health and Human Services
200 Independence Avenue SW., Room 509F
HHH Building, Washington, DC 20201
Phone: 1.800.368.1019
TTY/TTD:  1.800.537.7697

Complaint forms are available at:  http://www.hhs.gov/ocr/filing-with-ocr/index.html
 

Language Assistance


If you, or someone you’re helping, has questions about FirstCare Health Plans, you have the right to get help and information in your language at no cost. To talk to an interpreter, call 1.855.572.7238 (TTY/TDD: 1.800.562.5259). Click here for information in other languages.
  

Privacy Questions or Concerns?

Questions or concerns about your rights to privacy under HIPAA or NOPP? Call the FirstCare Compliance Hotline at 1.866.399.8161 or write to:
 
FirstCare Health Plans
Attn: Privacy Officer
12940 N. Hwy 183
Austin, TX 78750

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