STAR Medicaid & CHIP
We put you first.
At FirstCare, our health plans were built in Texas and we’re a part of your community. We are focused on your needs because we’re your friends and neighbors and we’re going to work with you to help you stay healthy. For us, caring comes first.
We’re happy to provide you with the details of your health plan.
STAR Medicaid
STAR is a Medicaid program for low-income families, children, and pregnant women. STAR members receive Medicaid health care benefits, including Texas Health Steps (THSteps) medical and dental checkups.
Learn More About STAR
CHIP
The Children’s Health Insurance Program (CHIP) is a health plan for children 18 years and younger. CHIP is for families whose income is too high for Medicaid but they can't afford other insurance. CHIP covers health services like checkups, lab tests, x-rays, hospital stays, medicines, dental care and more.
Learn More About CHIP
Provider Relations
If you have provider-related inquiries, please contact our Provider Relations department:
You may also call the Provider Relations representative in your region, 8 a.m. to 5 p.m. weekdays:
- Abilene area: 1-254-298-3064
- Amarillo area: 1-800-239-5650
- Lubbock area: 1-806-784-4380
- All other areas: 1-800-431-7737
Specialty Providers Referrals
Referrals are needed to see most FirstCare specialty provider. A referral is an approval from your PCP for you to get specialty care and follow up treatment. If you receive services from a specialist without your PCP's referral, or if the specialist is not a FirstCare provider, you might be responsible for the bill. You can get some services without going to your PCP first. These include:
- 24-hour Emergency Care (if you feel you have a true medical emergency)
- Routine Vision Care
- Dental Services (for children)
- OB/GYN Care
- Family Planning Services and Supplies
- Behavioral (Mental) Health and Substance Abuse Services
- Texas Health Steps
For more information, call 800-431-STAR (7798) or 877-639-CHIP (2447).
Important Phone Numbers