CHIP Pharmacy & Drugs

CHIP Pharmacy

FirstCare CHIP members can access prescriptions through any pharmacy that is contracted with the Navitus Health Solutions. Navitus administers prescription benefits for FirstCare CHIP Members. For pharmacy questions, contact Customer Service at 877-639-2447.

Find Your Pharmacy

You can view your pharmacy directory using the links below:

Formulary

FirstCare uses the state mandated CHIP formulary. The formulary is available on the Texas Medicaid Drug Vendor Drug Program website.

The Texas CHIP Formulary is available in paper form without charge. To request a copy, call FirstCare CHIP Customer Service at 877-639-2447.

Prior Authorizations

To obtain a prior authorization, providers should call Navitus at 877-908-6023. View a listing of clinical edits implemented by FirstCare or access FirstCare's prior authorization forms.

  • Download the State of Texas Standard Prior Authorization Form.
  • If your doctor cannot be reached to approve a prescription, you can get a three-day emergency supply of your medication. Call FirstCare at 806-784-4300 for help with your medications and refills.

Member Forms

Member Notices

Member Portal

Log In/Register

Authorization Information

Access authorization information

Find a Provider

Access the CHIP provider directories:

Need Help?
Contact Us!

Call FirstCare CHIP Customer Service at 1-877-639-2447.

We're open from 8 a.m. to 5 p.m. weekdays, excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.

Our Customer Service Representatives speak English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille or in any other language format if needed. For help, call FirstCare CHIP Customer Service at 1-877-639-2447.

Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Resources

CHIP Service Area CHIP Member News

Talk to a Nurse—Nurse24™

Need care advice? Have a medical question? Not sure if you should see a doctor? For non-emergency symptoms and health or treatment questions, FirstCare Members have access to talk with a nurse 24/7. Get the information you need any time of the day or night by calling 1-855-828-1013. Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 7-1-1.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

Scrubbing In

A NEW alternative to Grow Well

We invite you to explore Scrubbing In, weekly wellness advice for all life stages, to help keep you and your family healthy and at your best.
NOTE: Scrubbing In offers a provider search tool that may not apply to your Medicaid coverage.

Find a provider who accepts FirstCare STAR or CHIP
Read the Scrubbing In blog on the web or download the MyBSWHealth app
download the my b s w health app

Helpful Links and Phone Numbers

CHIPInformation and Referral:
2-1-1 or 1-877-541-7905
Enrollment Helpline: 1-800-964-2777
TTY: 1-800-735-2989 
MCNA Dental (CHIP)Medicaid & CHIP dental plan for Texas
1-855-691-6262
TTY: 1-800-955-8771
DentaQuest (CHIP)Medicaid & CHIP dental plan for Texas
1-800-508-6775
TTY: 1-800-855-2880
United DentalMedicaid & CHIP dental plan for Texas
1-877-901-7321
TTY: 711
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager 
1-877-908-6023
TTY: 711
OCCC Financial Literacy Information1-800-538-1579

Send to a Friend

* Required field

Captcha The math problem above is intended to reduce spam.