CHIP Value-Added Services and Program Updates

CHIP Value-Added Services

FirstCare Health Plans is committed to helping you and your family with these Value-Added Services for our CHIP members:

FirstCare Members can get these value-added services by activating their account at myplanperksfcs.novu.com

  • One $25 gift card per year for new or existing CHIP members age 20 and under who get a timely well-child checkup.
  • One $20 gift card for CHIP members who have a follow-up doctor visit within 7 days of discharge from a behavioral health hospital stay.
  • One $25 gift card per year for new or existing CHIP members who participate in FirstCare’s Asthma Disease Management program. Talk to your Case Manager to learn more.
  • Wellness Webinars. CHIP members can access the quarterly wellness webinars though the FirstCare Member Portal.
  • Grow WellTM Smart phone app - Smart Phone app for trusted health information for you and your family through every age and stage of life. Plus, you can directly connect to resources.
  • Findhelp - Online social services resource directory is available on the RightCare member portal to locate community supports such as food and nutrition, housing, education and employment services.
  • Talk to a Nurse—Nurse 24TM. Access to FirstCare’s nurse advice line. Call 1 855-828-1013 (TTY 711) for health questions 24/7.
  • One sports physical each year. Members age 19 and younger. Call 1 877-639-2447 to learn more.
  • “Expecting the Best®Pregnancy Management Program:
    • Early enrollment in service coordination support program
    • Access to a nurse 24 hours a day, 7 days a week
    • Educational smartphone app
    • Planning for delivery, including individual support during and after pregnancy
    • Perinatal and postpartum depression screening during pregnancy and up to one year after delivery
    • Parental education for newborn health
    • Planning for returning to work
  • FirstCare Baby Shower. New expectant moms receive a diaper bag and other small items for their participation in a FirstCare Baby Shower. The shower includes health facts, community resources, activities, and healthy snacks.
  • Extra Help Getting a Ride. One monthly ride for members to go to the grocery store, WIC appointments, health education classes, fitness centers, vocational trainings, job interviews, self-help group meetings, places of worship/religious services, pregnancy/birthing classes, newborn classes, CPR/first aid classes or FirstCare Baby Showers. To set up a ride, Call FirstCare Nonemergency Medical Transportations at 1-833-779-3105 or fill out our form. Rides must be requested 3 days before your scheduled trip. You can also download the A2C app, Access2Care’s no cost mobile app. You can find it in both Apple App and Google Play stores.

To learn more about which rewards you can quality for, activate your account at myplanperksfcs.novu.com.

Restrictions and limitations apply.

Join Texas WIC

Women, Infants, and Children (WIC) provides Texas families real support to get healthy and stay healthy. Pregnant women, new mothers, infants and children up to their 5th birthday are eligible for WIC. Click here to learn more.

Mosquito Repellent Benefit

Texas covers certain mosquito repellent products for the prevention of Zika virus as a benefit in Medicaid and other state programs. The mosquito repellent benefit begins Feb. 12, 2018, and will run continuously year-round. For more information, view PDF.

Member Portal

Log In/Register

Authorization Information

Click here to access authorization information.

Find a Provider

Click below to access the CHIP provider directories:

Access a Doctor, 24/7/365

FirstCare Virtual Care—powered by MDLIVE let’s you connect with a doctor from wherever you are. Find out more here.

Need Help?
Contact Us!

Call FirstCare CHIP Customer Service at 1-877-639-2447. 

We're open Monday through Friday, from 8 a.m. to 5 p.m., excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.
 
Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille, or in any other language format, if needed. For help, call FirstCare CHIP Customer Service at 1-877-639-2447.

Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Resources

CHIP Service Area CHIP Member News

Talk to a Nurse—Nurse24™

Need care advice? Have a medical question? Not sure if you should see a doctor? For non-emergency symptoms and health or treatment questions, FirstCare Members have access to talk with a nurse 24/7. Get the information you need any time of the day or night by calling 1-855-828-1013. Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 7-1-1.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

Grow Well™ App

Your one place to find trusted health information and connect to FirstCare resources for you and your family through every age and stage. Text “App” to 844.903.GROW (4769) or learn more here.

Helpful Links and Phone Numbers

CHIPInformation and Referral:
2-1-1 or 1-877-541-7905
Enrollment Helpline: 1-800-964-2777
TTY: 1-800-735-2989 
MCNA Dental (CHIP)Medicaid & CHIP dental plan for Texas
1-855-691-6262
TTY: 1-800-955-8771
DentaQuest (CHIP)Medicaid & CHIP dental plan for Texas
1-800-508-6775
TTY: 1-800-855-2880
United DentalMedicaid & CHIP dental plan for Texas
1-877-901-7321
TTY: 711
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager 
1-877-908-6023
TTY: 711
OCCC Financial Literacy Information1-800-538-1579

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