Helpful Links for STAR & CHIP

Find health facts, support, and answers to many of your questions by visiting the websites below.

Medicaid (STAR)

Texas Medicaid Program
www.yourtexasbenefits.com

CHIP

CHIP Website
https://hhs.texas.gov/services/health/medicaid-chip/programs-services/children-families/childrens-medicaid-chip

Diet and Nutrition

Womens, Infants and Children Program - WIC
www.dshs.state.tx.us/wichd

How to Live Healthy

Let’s Move - how to eat healthy and stay fit
https://letsmove.obamawhitehouse.archives.gov

Kids - how the body works, fitness, recipes and more
www.kidshealth.org

Child Safety

Safe Kids USA - safety basics, tips and how-to's
www.safekids.org

Health Issues

American Diabetes Association
www.diabetes.org

Asthma
www.cdc.gov/asthma

Other Facts

Texas Department of State Health Services
www.dshs.state.tx.us

Office of Consumer Credit Commissioner
https://occc.texas.gov/

Substance Abuse and Mental Health Services Administration (SAMHSA)
https://samhsa.gov/

Texas HIV/STD Community Resource Directory
http://docplayer.net/2538426-Texas-hiv-std-community-resource-directory.html

Children with Special Health Care Needs (CSHCN) Services Program
https://hhs.texas.gov/services/disability/children-special-health-care-needs-program

Member Portal

Log In/Register

Authorization Information

Click here to access authorization information.

Find a Provider

Click below to access the STAR/CHIP provider directories:

Access a Doctor, 24/7/365

FirstCare Virtual Care—powered by MDLIVE lets you connect with a doctor from wherever you are. Find out more here.

Need Help?
Contact Us!

We can help you find a doctor, schedule a checkup, or answer any questions you have about your benefits.
 
Call FirstCare Customer Service at 1-800-431-7798 (STAR) or 1-877-639-2447 (CHIP). We're open Monday through Friday, from 8 a.m. to 5 p.m., excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.
 
Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter.

Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Resources

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling 1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 711 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Healthy Texas Women Plus

Beginning Sept. 1, 2020, Texas HHSC is implementing Healthy Texas Women Plus (HTW Plus), an enhanced, cost-effective and limited postpartum services package for women in the HTW program. HTW Plus will be provided in the postpartum period for not more than 12 months after the start date. Women in HTW Plus will have access to both HTW and HTW Plus benefits.For more details, click here.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

State Fair Hearing

f you, as a member of the health plan, disagree with the health plan's decision, you have the right to ask for a fair hearing only after exhausting the MCO Internal Appeal System provided by FirstCare. Members may ask for a State Fair Hearing by contacting us toll-free at 1-800-431-7798 / TTY 711. FirstCare's Member Services can help you file a fair hearing.

External Medical Review

If you, disagree with the health plan's decision, you have the right to ask for a State Fair Hearing (standard or expedited) only after exhausting the FirstCare's Internal Appeals process or you can ask for a State Fair Hearing with an External Medical Review (EMR) (standard or expedited). You cannot only ask for an External Medical Review. An EMR is an optional, extra step for the member to have a case outside the Hearing, free of charge. To request an EMR, call us at 1-800-431-7798 / TTY 711.

Grow Well™ App

Your one place to find trusted health information and connect to FirstCare resources for you and your family through every age and stage. Text “App” to 844.903.GROW (4769) or learn more here.

Non-Emergency Medical Transportation (NEMT)

1-833-779-3105
For more details, click here.

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