Resources
Ask the Pharmacist
Have a question about a specific drug, or a drug benefit in your plan? Email our
Pharmacist for the answers you need!
Talk to a Nurse—Nurse24™
Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling
1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call
7-1-1 or
1-800-955-8771. Voice communication is available at
1-800-955-8770.
Utilization Management
Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details,
click here.