STAR Medicaid Pharmacy & Drugs

FirstCare STAR members can access prescriptions through any pharmacy that is contracted with Navitus Health Solutions. Navitus administers prescription benefits for FirstCare STAR Members. For pharmacy questions, contact Customer Service at 877-639-2447.

You can view your pharmacy directory using the links below:

Formulary

Pharmacy Benefit Drugs

FirstCare uses the state mandated STAR formulary. The formulary is available on the Texas Medicaid Drug Vendor Drug Program website.

The Texas STAR Formulary is available in paper form without charge. To request a copy, call FirstCare STAR Customer Service at 800-431-7798.

Medical Benefit Drugs

For list of drugs covered under medical benefit, please refer to the Texas Health and Human Services Vendor Drug Program Clinician-Administered Drug Index found here: Data Files | Vendor Drug Program

Prior Authorizations

Pharmacy Benefit Drugs

To obtain a prior authorization, providers should call Navitus at 877-908-6023. View a listing of clinical edits implemented by FirstCare or access FirstCare's prior authorization forms.

Medical Benefit Drug
  • For information regarding prior authorization submission for drugs obtained under the medical benefit, please refer to Authorization Information

Member Forms

Member Notices

Member Portal

Log In/Register

Find a Provider

STAR provider directories:

STAR (Lubbock)
STAR (MRSA)

Virtual Care

Need Help?
Contact Us!

8 a.m.-5 p.m. weekdays

...excluding state-approved holidays.

We can help you find a doctor, schedule a checkup or answer any questions you have about your benefits.

If you call after hours, please leave us a message. We return all calls the next business day.

Our Customer Service Representatives speak English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille or in any other language format, if needed.

800-431-STAR (7798)

Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Authorization Information

Resources

STAR Medicaid Service Area STAR Member News

Talk to a Nurse—Nurse24™

Need care advice?

Should you see a doctor?

Get answers 24/7! Information is available in English and Spanish. Interpreter services available upon request.

855-828-1013

TTY users: 711 or 800-955-8770

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals.

Utilization Management Decicisions

Scrubbing In

A NEW alternative to Grow Well

We invite you to explore Scrubbing In, weekly wellness advice for all life stages, to help keep you and your family healthy and at your best.
NOTE: Scrubbing In offers a provider search tool that may not apply to your Medicaid coverage.

Find a provider who accepts FirstCare STAR or CHIP
MyBSWHealth Guide
Read the Scrubbing In blog on the web or download the MyBSWHealth app
download the my b s w health app

Helpful Links and Phone Numbers

Texas MedicaidInformation and Referral:
211 or 877-541-7905
Enrollment Helpline: 800-964-2777
TTY: 800-735-2989
Texas Health Steps (THSteps)Health care for children, birth through age 20, who have Medicaid
877-THSTEPS (847-8377)
MCNA Dental (Medicaid)Medicaid & CHIP dental plan for Texas
855-691-6262
TTY: 800-955-8771
DentaQuest (Medicaid)Medicaid & CHIP dental plan for Texas
800-516-0165
TTY: 800-855-2880
United DentalMedicaid & CHIP dental plan for Texas
877-901-7321
TTY: 711
Liberty Dental (Medicaid)Dental services for Medicaid STAR pregnant women age 21 and over
877-550-4374
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager
877-908-6023
TTY: 711
OCCC Financial Literacy Information800-538-1579

Send to a Friend

* Required field

Captcha The math problem above is intended to reduce spam.