STAR Value-Added Services and Program Updates

STAR Value-Added Services

FirstCare Health Plans is committed to helping you and your family with these Value-Added Services for our STAR members:

Members can visit to attest to their activities to attest to their activities or call 1-888-866-2224 for assistance..

  • One $75 gift card for newborn supplies for pregnant STAR members who receive timely prenatal checkups. Prenatal checkups are considered timely if visits happen in the first trimester, or within 42 days of enrollment with FirstCare.
  • One $75 gift card for STAR members who receive timely postpartum visits. Postpartum visits are considered timely if the visits happen within 21 to 56 days after delivery.
  • One $20 gift card for members attending a FirstCare Baby Shower and completing one prenatal visit during the first trimester or within 42 days of enrollment with FirstCare.
  • One $20 gift card for members attending a FirstCare Baby Shower and completing a timely postpartum visit within 21 to 56 days after delivery.
  • Up to $500 a year for Extra Dental Services for Pregnant Women. Pregnant women 21 and older can get up to $500 a year for dental checkups and extra services through Liberty Dental.
  • One $25 gift card per year for new or existing STAR members age 20 and under who get a timely Texas Health Steps checkup.
  • One $20 gift card for STAR members who have a follow-up doctor visit within 7 days of discharge from a behavioral health hospital stay.
  • One $25 gift card per year for new or existing STAR members who participate in FirstCare’s Asthma Disease Management program. Talk to your Service Coordinator to learn more.
  • One $20 gift card per year for new or existing STAR members who participate in FirstCare’s Diabetes Disease Management program.
  • One sports physical each year for STAR members age 19 and younger. Call 1-800-431-7798 to learn more.
  • One annual eye exam for STAR adult members through a FirstCare STAR eye care provider.
  • Limited to $200 for eyewear beyond the Medicaid program benefits (such as tint, anti-reflective coating, scratch resistance coating deluxe lens, progressive lenses) for adults (older than 21 years old)
  • Wellness Webinars. STAR members can access the quarterly wellness webinars though the FirstCare Member Portal.
  • Talk to a Nurse—Nurse 24TM. Access to FirstCare’s nurse advice line. Call 1 855 828 1013 (TTY 711) for health questions 24 hours a day, 7 days a week.
  • In-home support for pregnant STAR members in Care Management for high risk conditions such as diabetes, hypertension, and severe nausea.
  • “Expecting the Best” Pregnancy Management Program:
    • Early enrollment in service coordination support program
    • Access to a nurse 24/7
    • Educational smartphone app
    • Planning for delivery, including individual support during and after pregnancy
    • Perinatal and postpartum depression screening during pregnancy and up to one year after delivery
    • Parental education for newborn health
    • Planning for returning to work
  • FirstCare Baby Shower. New expectant moms receive a diaper bag and other small items for their participation in a FirstCare Baby Shower. The shower includes health facts, community resources, activities, and healthy snacks.
  • Extra Help Getting a Ride. One monthly ride for members to go to the grocery store, WIC appointments, health education classes, fitness centers, vocational trainings, job interviews, self-help group meetings, places of worship/religious services, pregnancy/birthing classes, newborn classes, CPR/first aid classes or FirstCare Baby Showers. To set up a ride, Call FirstCare Nonemergency Medical Transportation at 1-833-779-3105 or fill out our form. Rides must be requested 3 days before your scheduled trip. You can also download the A2C app, Access2Care’s no cost mobile app. You can find it in both Apple App and Google Play stores.

To learn more about which rewards you can quality for, activate your account at

Restrictions and limitations apply

Join Texas WIC

Women, Infants, and Children (WIC) provides Texas families real support to get healthy and stay healthy. Pregnant women, new mothers, infants and children up to their 5th birthday are eligible for WIC. Click here to learn more.

Member Portal

Log In/Register

Authorization Information

Access authorization information

Find a Provider

Click below for the STAR provider directories:

STAR (Lubbock)

Access a Doctor, 24/7/365

FirstCare Virtual Care—powered by MDLIVE lets you connect with a doctor from wherever you are.

Learn more

Need Help?
Contact Us!

Call FirstCare STAR Customer Service at 1-800-431-7798.

We're open 8 a.m. to 5 p.m. weekdays, excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.

Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille or in any other language format, if needed. For help, call FirstCare STAR Customer Service at 1-800-431-7798.

Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.


STAR Medicaid Service Area STAR Member News

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling 1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 711 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals.

Learn more

Grow Well™ App

Your one place to find trusted health information and connect to FirstCare resources for you and your family through every age and stage. Text “App” to 844.903.GROW (4769) or learn more here.

Helpful Links and Phone Numbers

Texas MedicaidInformation and Referral:
2-1-1 or 1-877-541-7905
Enrollment Helpline: 1-800-964-2777
TTY: 1-800-735-2989
Texas Health Steps (THSteps)Health care for children, birth through age 20, who have Medicaid
1-877-847-8377 (1-877-THSTEPS)
MCNA Dental (Medicaid)Medicaid & CHIP dental plan for Texas
TTY: 1-800-955-8771
DentaQuest (Medicaid)Medicaid & CHIP dental plan for Texas
TTY: 1-800-855-2880
United DentalMedicaid & CHIP dental plan for Texas
TTY: 711
Liberty Dental (Medicaid)Dental services for Medicaid STAR pregnant women age 21 and over
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager
TTY: 711
OCCC Financial Literacy Information1-800-538-1579

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