​Provider Customer Service FAQ
The new year has brought many new members to our health plan, and we're receiving more phone calls than usual. We apologize for any wait you may experience and are actively working to reduce hold times. Please see the Provider Customer Service FAQ for additional communication options and other helpful information.

Important Forms & Information

Below are resources and information FirstCare providers can access for telemedicine services, pharmacy needs, reimbursement policy forms and more.

Pharmacy Information

Prescription drug formularies, enrollment forms (specialty and mail order pharmacy), etc.

For Medicaid CHIP Pharmacy Information, visit STAR & CHIP Provider Information.

Sterilization Consent Form

Per Title 42 Code of Federal Regulations (CFR) 441, Subpart F, all sterilization procedures require a valid consent form. For timely processing, providers must complete all required fields and fax the Sterilization Consent Form to TMHP at 1-512-514-4229. TMHP should receive the Sterilization Consent Form at least five business days before the associated claim(s) are submitted.

LARC Information and Resources

LARC Training: Please visit the web-based "quick course" for providers about Long-Acting Reversible Contraception (LARC). This short course explains why and how to integrate LARC into routine clinical practice. See the course here.

In addition, ACOG has compiled a variety of LARC clinical and training resources. LARCs are a covered service in both the Healthy Texas Women program and the Family Planning Program. For further information about these and other women’s health services, see the Healthy Texas Women website.

Reimbursement Policies & Forms

Documents and forms related to provider reimbursements for health care services.

Claims Processing Guidelines

Refund Submission Forms

Clinical Guidelines

Service Coordination/Disease Management Referrals

Telemedicine Medical Services & Telehealth Services

Any contracted FirstCare provider can provide telemedicine medical services and/or telehealth services, for certain circumstances and conditions, to a FirstCare member.

  • No pre-authorization is required by an in-network FirstCare provider. However, if an out-of-network provider is needed, pre-authorization is required. In these cases, FirstCare requires a 48-hour advance notice prior to the member receiving telemedicine services from an out-of-network provider.
  • Covered services are subject to all applicable copayments, coinsurance and deductible amounts, not exceeding those for the same covered service provided in an in-person location such as a doctor’s office, clinic or hospital.
  • Telemedicine provider reimbursement is related to the type of medical provider, complexity of care delivered and the place of service. For more information, please refer to your FirstCare provider contract.

If you have any questions, contact your FirstCare Provider Relations Representative.

Send to a Friend

* Required field

Captcha The math problem above is intended to reduce spam.