24/7 Self-Service Portal
With our 24/7 Self-Service portals you can enjoy access to your health plan—all within a secure environment that includes the resources you can count on from FirstCare. This is your one-stop shop for most information and questions.
Accessing the 24/7 Self-Service Portal
To log in/register or for more details on accessing your portal, please select one of the links listed below:
- Individual & Family
- STAR Medicaid & CHIP Members
- Agents
- Providers
24/7 Self-Service Portal Features
Here's a quick look at the various features provided:
- Individual & Family
Claims
- List of Claims information for member(s) enrolled on plan
- Results can be filtered by Date of Service, Member, Claim Number, Provider, or Status
- Click Claim Status to see full Claim Details, plus an Explanation of Benefits (EOB) link.
Authorizations
- List of Authorization information for member(s) enrolled on plan
- Results can be filtered by Date of Service, Member, Referrer, Authorization Number, Alt Number, Type, admit Type, Approval Letter or Status
- Click Authorization Status to see full Authorization Details
Deductible
- Lists various plan details, including:
- Member Name
- Effective Date
- Status
- Member Number
- Group Number
- Family and Individual Deductible
- Family & Individual Out-of-Pocket Maximum
- RX Deductible & Out-of-Pocket Maximum
- Progress toward reaching Maximums
Plan Benefits
- Listing of In-Network Copays and Other Copays
- Detailed Explanation of Coverage, and usage progress for current year
- Link to detailed Pharmacy Benefits
- Link to downloadable Benefits Documents
ID Card
- Displays an image of your member ID card. This image file can be downloaded as a PDF and printed for use as a temporary ID card.
- Request New ID Card—verify the address and click Submit Request
Documents and Resources
- Online repository for member documents (i.e., Member Handbook, Formulary, Member Rights and Responsibilities, Notice of Privacy Practices, etc.)
Member Support
- Create a new Request for Support and message with Customer Advocates.
- Please allow two (2) business days for a response.
Other Coverage
- List of additional insurance coverage
Wellness
- Includes links to wellness programs and educational resources.
Virtual Care
- Click Launch MDLIVE to connect with MDLIVE, your 24/7 resource for easy, convenient online doctor visits. Doctors are available for help with more than 50 minor illnesses, from colds and sinus infections to allergies and more.
- Use Chrome, Safari or Edge for the best experience
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- STAR Medicaid & CHIP
- Eligibility and Authorizations
- See what services are covered under your plan
- Benefits Information
- Review your Member Handbook
- Update your personal information
- Account Information
- Choose or update your PCP
- Update personal information
- Add or update other coverage information
- ID Cards
- View or download temporary ID cards (front and back) for the entire family
- Order a new ID card
- Provider and Pharmacy Finder
- Find an in-network doctor, specialist, pharmacy, hospital or health care facility
- Find a nearby urgent care facility
- Deductible and Out-of-Pocket
- See if you have met your deductible or out-of-pocket amounts
- Copays and Coinsurance
- Find your copayment and/or coinsurance amounts
- Claims
- Check the status of your claims
- View and search for recent and past claims
- Explanation of Benefits
- View your Explanation of Benefits and other correspondence
- Cost Estimators
- Use our calculator to estimate the costs of procedures, tests and treatments
- Invoices
- Search for paid and outstanding invoices
- Wellness Program
- Access the FirstCare Plus Wellness Program website
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- Agent Features
- Enrollment Tools
- Invoices
- Commissions
- Group Reports
- Document Search
- Message Center
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- Provider Features
- Detailed Account Search and Information
- Document Search
- Authorization Request and Search
- Reporting Features
- Message Center
- Claims Search
- ID Card Features
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