Contact Us

Our goal is to connect people in our communities with high quality health care and provide more responsive service. Which is why real people who know their industry in Texas reply, answer the phone and welcome you in the door.

Call Us

Call Monday through Friday, from 7 a.m. to 7 p.m. Central Time (CT). 

  • Medicaid (STAR)


  • CHIP


  • TTY


You can request information in larger print, audio (CD), braille or in any other language format, if needed.

NEW Chat With Us

Chat with Customer Service

Write Us

Customer Service
FirstCare Health Plans
1206 W Campus Drive
Temple, TX 76502

Stop By – We’re Here to Help

Our regional offices are open to answer your questions.

NOTE:  Following CDC guidelines for COVID-19, at this time we do not have in-person customer service. Our Customer Service Representatives will be happy to help you by phone at the numbers above. You also have access to the 24/7 Self-Service portal.

Temple Office

1206 W Campus Drive
Temple, TX 76502
Abilene Office
3300 South 14th St.
Suite 333
Abilene, TX 79605
Lubbock Office
7005 Salem Park Drive, Ste. 100
Lubbock, TX 79424

Stay Connected

Need Help?
Contact Us!

You can reach FirstCare Customer Service at the phone numbers listed on this page, or by calling the number on the back of your Member ID card. Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille, or in any other language format, if needed. Members with hearing loss can call FirstCare’s TTY line 711.

Talk to a Nurse
24-Hour Nurseline

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-877-505-7947 (TTY 711) to get answers 24 hours a day, 7 days a week!
STAR and CHIP Members call 1-855-828-1013 (TTY 711).

Behavioral Health Services

Having a tough time? Need to talk to someone? Make the most of your FirstCare benefits & call us at 1-800-327-6943 for 24/7 assistance with what's troubling you.


El Comité Nacional de Garantía de Calidad (NCQA) ha otorgado un estatus de acreditación de Acreditado por el servicio y la calidad clínica que cumple con los requisitos básicos de las normas rigurosas de NCQA para la protección del consumidor y la mejora de la calidad.

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