Why work with FirstCare?

FirstCare was born here in Texas and we are deeply committed to the health and well-being of our communities. We want to be your trusted local ally, delivering the strongest value you can offer your clients.
At FirstCare, we believe in open communications with our agent and broker partners. We easily adapt to your needs as well as those of employer groups. FirstCare is the go-to source for advice, attention, and the answers you and your clients need.

We offer a broad portfolio of reliable products for individual, families and groups. FirstCare plans are easy for your clients to understand and use. And all of them connect your clients with the finest health care in our communities, at competitive prices.
FirstCare is provider-owned, ensuring a greater focus on ideal patient outcomes. All necessary medical decisions are made by local medical directors, not some far-away board. And because FirstCare is built from within the community, we can be far more agile and responsive than out-of-state insurers. Rooted in our West Texas heritage, we’re just people helping people, every single day.

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Agent News

FirstCare Awarded Recertification of its NCQA Accredited Status

Monday, March 19, 2018

We are pleased to announce that the National Committee for Quality Assurance (NCQA) recently awarded full, three-year Accredited status again to FirstCare’s HMO lines of business (i.e., Commercial, Medicaid, Medicare, and Marketplace). Effective 02/16/2018, this accreditation runs through 02/16/2021. As with our original accreditation in 2015. we pursued this accreditation because of our commitment to the highest quality health care for our more than 160,000 members throughout 108 counties in North, West and Central Texas.
NCQA Accreditation recognizes FirstCare’s ongoing commitment to providing quality health care to our members as health plans earning this accreditation are shown to outperform non-accredited health plans across a wide range of measures, including clinical quality and member satisfaction.
Our accreditation status was awarded after rigorous evaluation by NCQA of all aspects of our plan, including preventive health services, member satisfaction, physician credentialing and quality improvement.
As always, thank you for being a valued partner, and if you have any questions, please contact your Regional Sales Representative or the Broker VIP Line at 1.877.514.8999.

New FirstCare Member Portal—

Thursday, November 2, 2017

On Wednesday, November 1, 2017, we officially launched our new member portal—myFirstCare Self-Service.

The new myFirstCare Self-Service portal provides our members—your clients—with a mobile-friendly experience, while delivering 24/7 access, more robust functionality, faster page loads, and intuitive navigation—all within a secure environment that includes the resources they have come to count on from FirstCare.
NOTE:  This is the first phase of four to upgrade all of our Self-Service portals. The new agent, provider and employer portals are all scheduled to launch in 2018.

Stay tuned for more details!

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Agent VIP Line

Have a question about any of our products, benefits, etc.? Call FirstCare's Agent VIP Line at 1-877-514-8999.

Agent Self-Service Portal

Click here for the FirstCare Agent Self-Service Portal quick reference guide.

Click here to access the FirstCare Agent Self-Service Portal.

The National Committee for Quality Assurance (NCQA) has awarded an accreditation status of Accredited for service and clinical quality that meet the basic requirements of NCQA's rigorous standards for consumer protection and quality improvement.

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