Effective January 1, 2019, Scott and White Health Plan, part of Baylor Scott & White Health, acquired FirstCare Health Plans. The acquisition allows two provider-owned health plans to come together to create a more comprehensive and sustainable insurer with a driving focus on enhancing the customer experience through advanced technology.

For more information, visit

Interested in Becoming a New Provider?

We’re always looking for exceptional providers to join our growing network of physicians and hospitals. Together, we can help you give your patients—and our members—the quality, cost-efficient care they deserve. Click here to learn more.

Contact Your FirstCare Provider Relations Team

Our Provider Relations Team is here for you. If you have questions, please contact your provider relations representative:

Region Phone Email
Abilene 254-298-3064
Amarillo 806-467-3200
Lubbock, Waco and
all other areas

Corporate Medical Advisory Committee (CMAC)

The Corporate Medical Advisory Committee (CMAC) develops, reviews and approves clinical programs and guidelines, studies, and other clinical activities related to the health care services provided to FirstCare members.


Provider News

STAR—Smoking and Tobacco Use Cessation Counseling Benefits to Change for Texas Medicaid on May 1, 2019

Thursday, April 4, 2019

Effective for dates of service on or after May 1, 2019, smoking and tobacco use cessation counseling benefits will change for Texas Medicaid.  Click here for details.

STAR—Additional Payable Diagnosis Code for Procedure Code J1300 Eculizumab

Thursday, January 24, 2019

Effective for dates of service on or after February 1, 2019, diagnosis code G7000 may be reimbursed when submitted with Eculizumbab procedure code J1300.  Click here for details.

View all provider news >

We're here to help.

Our Provider Relations Team is here for you. If you have questions, please email, or contact your provider relations representative at the number below:
  • Abilene area—1-254-298-3064
  • Amarillo area—1-806-467-3200
  • Lubbock, Waco & other areas—1-806-784-4380

The National Committee for Quality Assurance (NCQA) awarded FirstCare a Commendable Status (Medicaid HMO, 09/2018) & an Accredited Status (Commercial and Marketplace HMO, recertified 02/2018)—reflecting our continuous work to fulfill NCQA requirements for consumer protection & quality improvement.

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