24/7 Self-Service Portal
With our 24/7 Self-Service portals you can enjoy access to your health plan—all within a secure environment that includes the resources you can count on from FirstCare. This is your one-stop shop for most information and questions.
Accessing the 24/7 Self-Service Portal
To log in/register or for more details on accessing your portal, please select one of the links listed below:
- STAR Medicaid & CHIP Members
- Providers
24/7 Self-Service Portal Features
Here's a quick look at the various features provided:
- STAR Medicaid & CHIP
- Eligibility and Authorizations
- See what services are covered under your plan
- Benefits Information
- Review your Member Handbook
- Update your personal information
- Account Information
- Choose or update your PCP
- Update personal information
- Add or update other coverage information
- ID Cards
- View or download temporary ID cards (front and back) for the entire family
- Order a new ID card
- Provider and Pharmacy Finder
- Find an in-network doctor, specialist, pharmacy, hospital or health care facility
- Find a nearby urgent care facility
- Deductible and Out-of-Pocket
- See if you have met your deductible or out-of-pocket amounts
- Copays and Coinsurance
- Find your copayment and/or coinsurance amounts
- Claims
- Check the status of your claims
- View and search for recent and past claims
- Explanation of Benefits
- View your Explanation of Benefits and other correspondence
- Cost Estimators
- Use our calculator to estimate the costs of procedures, tests and treatments
- Invoices
- Search for paid and outstanding invoices
- Wellness Program
- Access the FirstCare Plus Wellness Program website
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- Provider Features
- Detailed Account Search and Information
- Document Search
- Authorization Request and Search
- Reporting Features
- Message Center
- Claims Search
- ID Card Features
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