FirstCare Member Resources

As a FirstCare Health Plans member, learn more about how you can use your FirstCare health care coverage to access the services you need, when you need them.

FirstCare Member Handbook

As a FirstCare member, your Member Handbook provides you with details about your plan, how to utilize the FirstCare network of physicians, and more.  Click on the links below to access the Member Handbook for your plan:   

Quick Reference Guides

Our priority is to provide you—the FirstCare member—with an exceptional health care coverage experience. These quick reference guides are designed to provide information about your coverage and help you get the most out of your plan. Click on the links below to access the Quick Reference Guide for your plan:   

Your FirstCare Member ID Card

Remember to carry your FirstCare member ID card with you at all times. You will need to show it to your provider(s) when you receive covered services. Your card contains important information, including your plan name, member ID number, copay/coinsurance amounts, and customer service phone number(s) to call if you have questions. Click here to view samples of FirstCare ID cards. 
 
NOTE:  Information shown on your ID card may vary based on your plan benefits.

To print a temporary copy of your ID card, please log on to your member portal. You can also contact our Customer Service team and request your new card be mailed to you.

24/7 Self-Service Portal

We're committed to providing FirstCare members with access to high-quality health care in their communities, as well as tools and resources to understand and manage their health plan benefits. With the 24/7 Self-Service Portal you can enjoy access to your health plan through intuitive and mobile-friendly navigation—all within a secure environment that includes the resources you can count on from FirstCare.  Click here for more information.

Find a Provider/Pharmacy

Looking for a doctor in your area?  FirstCare's online provider directory helps you locate a doctor or hospital in your area. You can also find links to view your plan's pharmacy directory. To get started click here.

For pharmacy information, FirstCare's pharmacy benefits manager (PBM) Navitus, makes it easy to get started using your prescription drug benefits.
Click here for tips on accessing the Navitus portal, setting up mail-order prescription drugs, contact information for your prescription benefit questions, and a helpful FAQ. 

Click on the following links to access details on your plan's prescription drug network:

  

Health and Wellness—FirstCare Plus

Helping you stay healthy. That’s what FirstCare Plus is all about.

GoNoodle—Movement Powers Change

GoNoodle—together with FirstCare and Amarillo school districts—is making the connection between movement, mindfulness and better learning, while encouraging students to engage in physical activity by combining it with an entertaining experience. For more details, click here.

What Does It Mean?—A Health Insurance Glossary

Health insurance terms and phrases can be confusing, so we've compiled a list to help you. Click here for a list of commonly used terms that can help you understand your plan and ask the right questions about your coverage

Questions? Contact Us!

If you have any questions about your plan, your benefits, or FirstCare—our Customer Service team is standing by, ready to assist you.
  • Please call us, Monday through Friday, 8 a.m. - 5 p.m. CT

Recursos

Contact Us Find a Provider or Pharmacy

We put you first

Find out more about FirstCare Health Plans:

Our Service Area Maps

Coverage to Care

CMS has provided this helpful roadmap to better care and a healthier you—click here for details!

Emergency vs. Urgent Care

A trip to the ER can be costly & time consuming. Follow these guidelines to help determine when a condition is serious enough to go to the ER versus visiting an Urgent Care center.

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-855-828-1013.


El Comité Nacional de Garantía de Calidad (NCQA) ha otorgado un estatus de acreditación de Acreditado por el servicio y la calidad clínica que cumple con los requisitos básicos de las normas rigurosas de NCQA para la protección del consumidor y la mejora de la calidad.

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