CHIP Value-Added Services and Program Updates

FirstCare Health Plans is committed to helping you and your family with these Value-Added Services for our CHIP members:

Members can visit myplanperksFCC.novu.com to attest to their activities for visits through Aug. 31, 2024. For visits on and after Sept. 1, 2024, visit fccextrabenefits.novu.com to attest to activities or call 888-950-0606 (TTY: 711) for assistance.

  • One $25 gift card per year for new or existing CHIP members:
    • Ages 20 and younger who get a timely well-child checkup.
    • Who participate in FirstCare’s Asthma Disease Management program. Talk to your Service Coordinator to learn more.
  • One $20 gift card for CHIP members who have a follow-up doctor visit within 7 days of discharge from a behavioral health hospital stay.
  • Wellness Webinars: CHIP members can access the quarterly wellness webinars though the FirstCare Member Portal.
  • Findhelp: Online social services resource directory is available on the RightCare member portal to locate community supports such as food and nutrition, housing, education and employment services.
  • Talk to a Nurse—Nurse 24™: Access to FirstCare’s nurse advice line. Call 855-828-1013 (TTY 711) for health questions 24/7.
  • One sports physical each year. Members ages 19 and younger. Call 877-639-2447 to learn more.
  • “Expecting the Best®Pregnancy Management Program:
    • Early enrollment in service coordination support program
    • Access to a nurse 24/7
    • Educational smartphone app
    • Planning for delivery, including individual support during and after pregnancy
    • Perinatal and postpartum depression screening during pregnancy and up to one year after delivery
    • Parental education for newborn health
    • Planning for returning to work
  • FirstCare Baby Shower: New expectant moms receive a diaper bag and other small items for their participation in a FirstCare Baby Shower. The shower includes health facts, community resources, activities and healthy snacks.
  • Extra Help Getting a Ride: One monthly ride for members to go to the grocery store, WIC appointments, health education classes, fitness centers, vocational trainings, job interviews, self-help group meetings, places of worship/religious services, pregnancy/birthing classes, newborn classes, CPR/first aid classes or FirstCare Baby Showers. To set up a ride, Call FirstCare Nonemergency Medical Transportation at 833-779-3105 or fill out our form. Rides must be requested 3 days before your scheduled trip. You can also download the A2C app, Access2Care's no-cost mobile app. You can find it on the Apple App and Google Play stores.
Restrictions and limitations apply.

Join Texas WIC

Women, Infants and Children (WIC) provides Texas families real support to get healthy and stay healthy. Pregnant women, new mothers, infants and children up to their 5th birthday are eligible for WIC.

Learn more about WIC.

Mosquito Repellent Benefit

Texas covers certain mosquito repellent products for the prevention of Zika virus as a benefit in Medicaid and other state programs. The mosquito repellent benefit begins Feb. 12, 2018, and will run continuously year-round.

More information about mosquito repellent benefit.

Member Portal

Log In/Register

Find a Provider

Access the CHIP provider directories:

Virtual Care

Need Help?
Contact Us!

8 a.m.-5 p.m. weekdays

...excluding state-approved holidays.

We can help you find a doctor, schedule a checkup or answer any questions you have about your benefits.

If you call after hours, please leave us a message. We return all calls the next business day.

Our Customer Service Representatives speak English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille or in any other language format, if needed.

877-639-CHIP (2447)

Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Authorization Information

Resources

CHIP Service Area CHIP Member News

Talk to a Nurse—Nurse24™

Need care advice?

Should you see a doctor?

Get answers 24/7! Information is available in English and Spanish. Interpreter services available upon request.

855-828-1013

TTY users: 711

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals.

Utilization Management Decisions

Scrubbing In

A NEW alternative to Grow Well

We invite you to explore Scrubbing In, weekly wellness advice for all life stages, to help keep you and your family healthy and at your best.
NOTE: Scrubbing In offers a provider search tool that may not apply to your Medicaid coverage.

Find a provider who accepts FirstCare STAR or CHIP
MyBSWHealth Guide
Read the Scrubbing In blog on the web or download the MyBSWHealth app
download the my b s w health app

Helpful Links and Phone Numbers

CHIPInformation and Referral:
211 or 877-541-7905
Enrollment Helpline: 800-964-2777
TTY: 800-735-2989 
MCNA Dental (CHIP)Medicaid & CHIP dental plan for Texas
855-691-6262
TTY: 800-955-8771
DentaQuest (CHIP)Medicaid & CHIP dental plan for Texas
800-508-6775
TTY: 800-855-2880
United DentalMedicaid & CHIP dental plan for Texas
877-901-7321
TTY: 711
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager 
877-908-6023
TTY: 711
OCCC Financial Literacy Information800-538-1579

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