Medicaid Renewal


As a Medicaid member, you were allowed to automatically keep your coverage due to the COVID-19 public health emergency. Based on the new federal law, continuous Medicaid eligibility ended March 31, 2023.

Make sure you stay covered:

  1. Update your contact information. Visit or call 211 and select option 2.
  2. If you need to renew your coverage, you will receive a letter with instructions.
    • Texas Health and Human Services Commission will contact members when they need to renew. The letter will be in a yellow envelope that says “Action Required” in red. If you have a Your Texas Benefits account, you will receive the letter electronically.
  3. If you are still eligibile, you can continue Medicaid coverage.
  4. If you are no longer eligible, you have options. You may choose to explore Marketplace options through FirstCare or call 866-522-2515 to speak to a licensed sales agent. Due to the American Rescue Act Plan for 2021, Marketplace coverage can be as low as $0 premium.

Learn about Your Texas Benefits:

Why am I at risk of losing coverage?

The United States has been under a public health emergency due to COVID-19. Thanks to the Families First Coronavirus Response Act, millions of Medicaid members had coverage with no need to renew.

Have more questions?

View the full list of FAQs from Texas Health and Human Services.

You can also contact the number on the back of your member ID card. If you're a provider, contact Provider Relations.

Member Portal

Log In/Register

Authorization Information

Access authorization information

Find a Provider

Click below to access the STAR/CHIP provider directories:

STAR (Lubbock)

Access a Doctor, 24/7/365

FirstCare Virtual Care—powered by MDLIVE lets you connect with a doctor from wherever you are.

Learn more

Need Help?
Contact Us!

We can help you find a doctor, schedule a checkup or answer any questions you have about your benefits.

Call FirstCare Customer Service at 1-800-431-7798 (STAR) or 1-877-639-2447 (CHIP). We're open 8 a.m.-5 p.m. weekdays, excluding state-approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.

Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter.

Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.


Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling 1-855-828-1013. Get answers 24/7! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 711 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Healthy Texas Women Plus

Beginning Sept. 1, 2020, Texas HHSC is implementing Healthy Texas Women Plus (HTW Plus), an enhanced, cost-effective and limited postpartum services package for women in the HTW program. HTW Plus will be provided in the postpartum period for not more than 12 months after the start date. Women in HTW Plus will have access to both HTW and HTW Plus benefits.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals.

Utilization Management Decisions

State Fair Hearing

If you, as a member of the health plan, disagree with the health plan's decision, you have the right to ask for a fair hearing only after exhausting the MCO Internal Appeal System provided by FirstCare. Members may ask for a State Fair Hearing by contacting us toll-free at 1-800-431-7798 / TTY 711. FirstCare's Member Services can help you file a fair hearing.

External Medical Review

If you, disagree with the health plan's decision, you have the right to ask for a State Fair Hearing (standard or expedited) only after exhausting the FirstCare's Internal Appeals process or you can ask for a State Fair Hearing with an External Medical Review (EMR) (standard or expedited). You cannot only ask for an External Medical Review. An EMR is an optional, extra step for the member to have a case outside the Hearing, free of charge. To request an EMR, call us at 1-800-431-7798 / TTY 711.

Grow Well™ App

Your one place to find trusted health information and connect to FirstCare resources for you and your family through every age and stage. Text “App” to 844.903.GROW (4769) or visit

Non-Emergency Medical Transportation (NEMT)

For more details, visit: View more information

Prescription Benefits Manager


Navitus Health Solutions

Behavioral Health


Scott & White Health Plan

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