Tools and Resources for
STAR and CHIP Members
At FirstCare Health Plans, giving you access to helpful plan information is important to us.
Did you know you can find useful tips and tools in your Member Handbook?
Please read your handbook (and click on the topics linked below), to learn about your benefits, how to find a doctor, how to use your plan and more. Questions? Contact us weekdays from 7 a.m. to 7 p.m. CT.
- Your plan benefits, including services covered and not covered
- How to receive primary care services
- How to get services for specialty care, behavioral health care and hospital care
- How to find information about doctors in our network
- How to get approval for medicine, treatment, surgery, or hospital stays
- Your costs for services, including copays and other charges
- How to submit a claim for covered services, if needed
- A list of the approved medicines in your plan
- How to get care outside of our plan
- How to get language assistance STAR | CHIP
- How and when to get emergency care/call 911
- How to get care after office hours
- Expecting the Best® Maternity Program
- How to get healthy and stay healthy
- Service Coordination services
- FirstCare's decisions about new tests, medicine or treatments
- How to submit a complaint or appeal
- FirstCare's Compliance program
- How we guard the privacy of health information
- How to get care when sick and traveling
- Your member rights and responsibilities
- What to do if you have questions about your plan, your bill, and other frequently asked questions
Did you know you can change your primary care doctor on our member portal?
You can choose a new doctor or OB/Gyn in the portal, anytime, with a few easy clicks.
To get started:
- Log into the portal
- Click View/Edit My Info
- Click My Providers
- Choose your new doctor and effective date