STAR Value-Added Services and Program Updates

FirstCare Health Plans is committed to helping you and your family with these Value-Added Services for our STAR members:

Members can visit myplanperksFCS.novu.com to attest to their activities for visits through Aug. 31, 2024. For visits on and after Sept. 1, 2024, visit fcstarextrabenefits.novu.com to attest to activities or call 888-866-2224 (TTY: 711) for assistance.

  • One $75 gift card for:
    • Newborn supplies for pregnant STAR members who receive timely prenatal checkups. Prenatal checkups are considered timely if visits happen in the first trimester, or within 42 days of enrollment with FirstCare. Limited to one card per pregnancy.
    • STAR members who receive timely postpartum visits. Postpartum visits are considered timely if the visits happen within 21 to 56 days after delivery. Limited to one card per pregnancy.
  • One $25 gift card per year for:
    • Existing STAR members 20 years old and younger who get a timely Texas Health Steps checkup.
    • New or existing STAR members who participate in FirstCare's Asthma Disease Management program. Talk to your Service Coordinator to learn more.
  • One $20 gift card:
    • For members attending a FirstCare Baby Shower and completing one prenatal visit during the first trimester or within 42 days of enrollment with FirstCare. Limited to one card per pregnancy.
    • For members attending a FirstCare Baby Shower and completing a timely postpartum visit within 21 to 56 days after delivery. Limited to one card per pregnancy.
    • For STAR members who have a follow-up doctor visit within 7 days of discharge from a behavioral health hospital stay.
    • Per year for new or existing STAR members who participate in FirstCare's Diabetes Disease Management program.
  • Up to $500 a year for Extra Dental Services for Pregnant Women and Post-Partum. Pregnant women and Post-Partum women 21 years old and older can get up to $500 a year for dental checkups and extra services through Liberty Dental.
  • One sports physical each year for STAR members 19 years old and younger. Call 800-431-7798 to learn more.
  • One annual eye exam for STAR adult members through a FirstCare STAR eye care provider.
  • Limited to $200 for eyewear beyond the Medicaid program benefits (such as tint, anti-reflective coating, scratch resistance coating deluxe lens, progressive lenses) for adults (older than 21 years old)
  • Wellness Webinars: STAR members can access the quarterly wellness webinars though the FirstCare Member Portal.
  • Talk to a Nurse—Nurse 24™: Access to FirstCare's nurse advice line. Call 855-828-1013 (TTY 711) for health questions 24/7.
  • In-home support for pregnant STAR members in Care Management for high risk conditions such as diabetes, hypertension and severe nausea.
  • "Expecting the Best®" Pregnancy Management Program:
    • Early enrollment in service coordination support program
    • Access to a nurse 24/7
    • Educational smartphone app
    • Planning for delivery, including individual support during and after pregnancy
    • Perinatal and postpartum depression screening during pregnancy and up to one year after delivery
    • Parental education for newborn health
    • Planning for returning to work
  • FirstCare Baby Shower: New expectant moms receive a diaper bag and other small items for their participation in a FirstCare Baby Shower. The shower includes health facts, community resources, activities and healthy snacks.
  • FirstCare Baby Safety Education Program for Post-Partum Members: These events are hosted at set locations and times. FirstCare will provide notice to post-partum members of the event details. The baby safety programs include education on keeping a baby safe and healthy.
  • Extra Help Getting a Ride: One monthly ride for members to go to the grocery store, WIC appointments, health education classes, fitness centers, vocational trainings, job interviews, self-help group meetings, places of worship/religious services, pregnancy/birthing classes, newborn classes, CPR/first aid classes or FirstCare Baby Showers. To set up a ride, Call FirstCare Nonemergency Medical Transportation at 833-779-3105 or fill out our form. Rides must be requested 3 days before your scheduled trip. You can also download the A2C app, Access2Care's no-cost mobile app. You can find it on the Apple App and Google Play stores.

To learn more about which rewards you can quality for, activate your account at myplanperksfcs.novu.com.

Restrictions and limitations apply

Join Texas WIC

Women, Infants and Children (WIC) provides Texas families real support to get healthy and stay healthy. Pregnant women, new mothers, infants and children up to their 5th birthday are eligible for WIC.

Learn more about WIC.

Member Portal

Log In/Register

Find a Provider

STAR provider directories:

STAR (Lubbock)
STAR (MRSA)

Virtual Care

Need Help?
Contact Us!

8 a.m.-5 p.m. weekdays

...excluding state-approved holidays.

We can help you find a doctor, schedule a checkup or answer any questions you have about your benefits.

If you call after hours, please leave us a message. We return all calls the next business day.

Our Customer Service Representatives speak English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille or in any other language format, if needed.

800-431-STAR (7798)

Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Authorization Information

Resources

STAR Medicaid Service Area STAR Member News

Talk to a Nurse—Nurse24™

Need care advice?

Should you see a doctor?

Get answers 24/7! Information is available in English and Spanish. Interpreter services available upon request.

855-828-1013

TTY users: 711 or 800-955-8770

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals.

Utilization Management Decicisions

Scrubbing In

A NEW alternative to Grow Well

We invite you to explore Scrubbing In, weekly wellness advice for all life stages, to help keep you and your family healthy and at your best.
NOTE: Scrubbing In offers a provider search tool that may not apply to your Medicaid coverage.

Find a provider who accepts FirstCare STAR or CHIP
MyBSWHealth Guide
Read the Scrubbing In blog on the web or download the MyBSWHealth app
download the my b s w health app

Helpful Links and Phone Numbers

Texas MedicaidInformation and Referral:
211 or 877-541-7905
Enrollment Helpline: 800-964-2777
TTY: 800-735-2989
Texas Health Steps (THSteps)Health care for children, birth through age 20, who have Medicaid
877-THSTEPS (847-8377)
MCNA Dental (Medicaid)Medicaid & CHIP dental plan for Texas
855-691-6262
TTY: 800-955-8771
DentaQuest (Medicaid)Medicaid & CHIP dental plan for Texas
800-516-0165
TTY: 800-855-2880
United DentalMedicaid & CHIP dental plan for Texas
877-901-7321
TTY: 711
Liberty Dental (Medicaid)Dental services for Medicaid STAR pregnant women age 21 and over
877-550-4374
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager
877-908-6023
TTY: 711
OCCC Financial Literacy Information800-538-1579

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