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Individuals & Families

STAR Medical Transportation

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Regular Care Keeps You Healthy

Don’t miss an appointment, Medicaid can get you a ride.

Need a Ride? Nonemergency Medical Transportation (NEMT)

  • We can help you or your child get a ride, at no cost, to the doctor, hospital, dentist, and drugstore.
  • Call us 48 hours before at 1-833-779-3105 (TTY 711) or download the Access2Care (A2C) app.
  • All you need is your ID number, provider’s name, and the address.
  • Click here to learn more.  -  Member Mailing-Transportation Postcard

Member Portal

Find a Provider

STAR (Lubbock)
STAR (MRSA)

Virtual Care

Need Help?
Contact Us!

8 a.m.-5 p.m. weekdays

...excluding state-approved holidays.

We can help you find a doctor, schedule a checkup or answer any questions you have about your benefits.

If you call after hours, please leave us a message. We return all calls the next business day.

Our Customer Service Representatives speak English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille or in any other language format, if needed.

  • 800-431-STAR (7798)
  • Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Authorization Information

Resources

STAR Medicaid Service Area STAR Member News

Talk to a Nurse—Nurse24™

Need care advice?

Should you see a doctor?

Get answers 24/7! Information is available in English and Spanish. Interpreter services available upon request.

  • 855-828-1013
  • TTY users: 711 or 800-955-8770

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals.

Utilization Management Decicisions

Scrubbing In

A NEW alternative to Grow Well

We invite you to explore Scrubbing In, weekly wellness advice for all life stages, to help keep you and your family healthy and at your best.
NOTE: Scrubbing In offers a provider search tool that may not apply to your Medicaid coverage.

Find a provider who accepts FirstCare STAR or CHIP
MyBSWHealth Guide
Read the Scrubbing In blog on the web or download the MyBSWHealth app
download the my b s w health app

Helpful Links and Phone Numbers

Texas MedicaidInformation and Referral:
211 or 877-541-7905
Enrollment Helpline: 800-964-2777
TTY: 800-735-2989
Texas Health Steps (THSteps)Health care for children, birth through age 20, who have Medicaid
877-THSTEPS (847-8377)
MCNA Dental (Medicaid)Medicaid & CHIP dental plan for Texas
855-691-6262
TTY: 800-955-8771
DentaQuest (Medicaid)Medicaid & CHIP dental plan for Texas
800-516-0165
TTY: 800-855-2880
United DentalMedicaid & CHIP dental plan for Texas
877-901-7321
TTY: 711
Liberty Dental (Medicaid)Dental services for Medicaid STAR pregnant women age 21 and over
877-550-4374
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager
877-908-6023
TTY: 711
OCCC Financial Literacy Information800-538-1579

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